Neurons AI

Role: Administrators.

Minimum Version: Ivanti Neurons for ITSM 2024.3. This feature is restricted to, and relevant for, cloud deployments only.

Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.

Feature Availability: Ivanti's AITSM capabilities is available for customers in all countries except Germany and Ireland as the Open AI service is unavailable.

With the Neurons AI feature, you can create customized, visually appealing widgets in the application by entering your prompt in simple text-based input. This feature eases the process of widget and dashboard creation for administrators by eliminating the hassle of dragging the required elements and setting it up from scratch.

For example, enter "show all incidents grouped by status", a widget is displayed with incidents grouped by status.

When entering prompts, remember it should contain the name of the Business Object and at least one field from the same Business Object. Only then the widget generation is possible. If the prompt does not meet this criteria, widget generation fails and the message "I'm here to assist with data queries. Please provide a query related to our data." is displayed instead.

Enabling Neurons AI

Prerequisite

•Enable the Dashboard V2 feature. For more information, refer to Dashboard V2.

Steps to enable Neurons AI

1.Log in to Neurons for ITSM as an Administrator.

2.Open the Configuration console.

3.Select AI Configuration Hub and set the Neurons AI option to Active.

Using Neurons AI

1.Log in to Neurons for ITSM.

The Home page is displayed. If Dashboard V2 is set as the Home page for your user role, all the configured widgets and dashboards for your role is displayed.

2.Click the Neurons AI button.

The Neurons AI panel is displayed on the right side.

3.You can either select an option from the predefined options or enter your prompt in the text box.

4.Enter the following prompt in the text box - "Show all service requests grouped by status".

The application displays the widget in the most suitable graph, such as a pie chart, bar chart or a tabular list.

5.Click on the widget to go to the relevant workspace.

The widgets are clickable. You will be taken to the workspace with the same query as the widget.

6.Click thumbs up or thumbs down at the end of the page and enter your comments. Sharing your feedback helps us improve the capability.

The scope of widget creation using Neurons AI is limited to Business Object (BO). For any BO created in the application, you can generate a widget using Neurons AI as long as you specify the BO name and at least one field name.

Other actions

You can perform the following actions for a generated widget:

•Change the widget type - click to change the widget type to Pie Chart, Line Chart, Vertical Bar Chart, or Horizontal Bar Chart.

•Refresh Data - click the Refresh icon to refresh the data.

•Save the widget as an image - click the Export to Image icon to save the widget as an image. It can then be used in presentations and other purposes.

•Toggle Legend - click the Toggle Legend icon , to highlight the legend.

•Maximize - click the Maximize icon to open the image in full screen.

•Add to Dashboard - click Add to Dashboard to add the widget to the current dashboard.

•Create New Dashboard - click Create New Dashboard to add the widget to a new dashboard.

Sample prompts

Here are some sample prompts you can refer to effectively use the Neurons AI feature.

Use Case	Prompt	Business Object	Field
To view all logged Change records that are categorized as Major.	Show me all changes where status is 'Logged' and typeofchange is 'Major'.	Change	Logged and Major
To view all Change records grouped by priority assigned in descending order of the priority value.	I want to see all change records grouped by priority, ordered in descending order of the grouping field.	Change	Priority
To view top 5 change by category.	I want to see the top five change records grouped by category.	Change	Category
To view all change records grouped by the month of close date and time, and impact.	Show me all change records grouped by the month of closeddatetime and impact.	Change	Closeddatetime and Impact
To view all incidents of priority below 3.	Now, show me all changes whose priority is less than 3.	Incident	Priority
To view all incidents created between a certain date.	Now, show me all incidents created between 1st January and 1st June 2011.	Incident	CreatedDateTime