Administering and Customizing Neurons for ITSM

You can customize Neurons for ITSM to suit your business needs such as you can choose the fields and deisgn the workflows as per your business process. You can create rules and relationships that are apt for your business and also customize the UI using forms and layouts as need be.

Checkout the topics in this section to know more.

•Working with Business Objects

•Using Business Rules

•Using Relationships

•Using Forms

•Using Layouts

•Working with Lists

•Working with Dashboards

•Using Quick Actions

•Using Pick Lists

•Using Counters

•Accessing the Audit History

•Working with Escalations

•About the Schedule Entry and Scheduled Jobs Workspaces

•About Authentication

•About Application Security

•Working with Styles

•About Workflows

•Working with a Universal Worklist

•Working with Data Archival and Data Retrieval

•Improving System Performance