HR Knowledge

Knowledge articles specific to Human Resource such as HR policies or guidelines can be created and published. These documents can be handy for employees looking for any HR-related queries or information. HR user roles create these documents and publish them to the Self Service Mobile portal.

Creating a HR Knowledge Article

1.Open the HR Knowledge workspace.

2.Click New and select the article type.

3.Enter the information into the fields:

•Title:Displayed when the article type is Document or Reference. Enter the article title.

•How can I?:Displayed when the article type is Q & A.

When you start typing in the Title or How can I fields, the Related Items pane appears showing any related Knowledge Articles. By looking at the existing articles, you can avoid duplication. You can also access information to help you to create the most accurate document.

•Description: Provide a description for the article.

•Collection: Select the collection that the article belongs to.

•Category: Select the category that the article belongs to.

•Owner Team: Select the team that the article is owned by.

•Owner: Select the owner for the article.

•Status: Initially set to Draft, you can set the appropriate status as the article progresses through the workflow for approval. When the status is in Published, the article is published in the Self Service portal. When the article is no longer relevant, you can change it to Expired, and set as Archived to move it out of the Self Service portal.

4.Click Save.

The article is saved, published, or sent for review based on the status and/or the workflow policy.