Working with Service Requests

An end-user request that is not a failure (incident) is a request for service (service request). Service requests are usually initiated on the Self-Service Portal.

You can create service requests for a requester or provide details on an existing request.

Service owners create Service Catalog request items.

Refer to Direct Links to Service Requests for examples on how to access service requests from a URL.

Viewing Service Requests

1.Log in to the Service Desk console.

2.Open the Service Request workspace. A list of service requests appears.

3.Double-click a service request record to see details.

Refer to for more information on searching for an existing service request.

This topic has the following subtopics:

Working with Service Requests

Working with Pending Service Requests

About Creating Multi-Item Service Requests

About Approving Service Requests

Configuring Editable and Cancellable Service Requests

About Canceling a Service Request

About Closing a Service Request

Service Request State Transitions Reference

Service Request Business Object Reference