Installation and Deployment

This document is intended for system administrators who are migrating from ITSM Release 6.x, ITSM Release 7.x, ITSM Release 8.x, and Ivanti Classic to Neurons for ITSM - Version 2024.4.

Document Organization

This guide contains the following sections:

•Neurons for ITSM Deployment Overview: Describes recommended and optional deployment architectures, including the Neurons for ITSM reporting feature and Ivanti Voice.

•Neurons for ITSM Installation Prerequisites: Provides information about confirming your role, the different accounts and passwords used in Neurons for ITSM, using a virtual machine, enabling file streaming and full-text search in Microsoft SQL Server, and verifying server roles and features.

•Installing the Neurons for ITSM System: Describes how to install Neurons for ITSM, including the Neurons for ITSM Operations Console, the reporting feature, ISM Discovery, and ISM Knowledge.

•Initially Configuring the System: Describes how to use the System Configuration Wizard to configure Neurons for ITSM, including its servers and databases; and how to use the Neurons for ITSM Operations Console to configure the deployment.

•Upgrading Neurons for ITSM from an Earlier Release: Contains information and instructions for upgrading Neurons for ITSM from an earlier release to the current release.

•Using the License Manager: Explains how to install and use the Neurons for ITSM License Manager.

•Troubleshooting - Installation and Deployment: Contains solutions to common problems.