Using the Field Mapping Tab

The Field Mapping tab only appears if you check Method 2 (for Custom BO).

If you create a new business object, you can map certain fields to appear in an email.

1.After performing the tasks in Creating an Inbox, select the Field Mapping tab.

2.Select New Tenant Email Mailbox Mapping. The application displays the Tenant Email Mailbox Mapping workspace.

3.Enter the field to map.

Field Description
Map Field The name of the field to map, such as PrimaryEmail.
Map Value The field value, such as @From:

Field Mapping Values

Map Field

Map Value

FRS_Knowledge Type

Document

Title

@Subject

Details

@Body

Collection

IT Knowledge

Category

Mobile

Keywords

@From

Status

Draft

Tokens for Field Values

Tokens for Field Values

 

@From

The email address from which the mapping occurs.

@To[N]

The email address for the nth value to which the mapping occurs.

Indexing starts from 1, so the first email recipient is addressed as @to[1]. If the index is missing, then just the @to is used or the first recipient is less than 1 (or, @to[0]).

@CC[N]

The carbon copy email address for the nth value to which the mapping occurs.

@FirstName

The first name associated with the email from which the mapping occurs.

@LastName

The last name associated with the email from which the mapping occurs.

@Subject

The subject of the email.

@Body

The body of the email.

4.Select Save.