Default Dashboards

List view of all the open tasks assigned to the logged-in Service Desk Analyst.

List view of all the incidents in active state assigned to the logged in Service Desk Analyst.

List view of all the incidents owned by the logged-in Service Desk Analyst that will have breached the default escalation time during the day.

Incidents submitted from the Self-Service Portal that do not have owners assigned.

List view of all the incidents owned by the logged-in Service Desk Analyst that will have breached the default escalation time during the day.

Total count of all incidents in active status by assigned owners in the team of the logged-in user, drills down to each the incidents for each owner, by priority.

Incidents submitted from the Self-Service Portal that do not have owners assigned.

Total count of all incidents that are in active status by assigned owners in the team of the logged-in user, organized by priority.

Average score for each survey question category grouped by incident owner.

Average score for the total number of survey results, grouped by incident owner.

Average score for each survey question category, grouped by incident owner team.

Average score for the total number of survey results, grouped by incident owner team.

Count for each survey question category by incident service.

Bar chart of the average ratings from customers, grouped by the survey metrics fields.

Line chart of the average ratings from customer, grouped by survey metrics per month, over the course of a year.

List view of the average numeric ratings from customers, grouped by the survey metrics for each services.

List view of the average numeric ratings from customers, grouped by the survey metrics for each owner team.

List view of the average numeric ratings from customers, grouped by the survey metrics for each owner.

List view of the average numeric ratings by customer organizational units, for each owner team.

List view of the average numeric ratings by customer organizational units, for each service.

Table shows the sum of all item expenses (direct costs) for each service for the last 30 days.

Click any part of the row to open the Expense Line record.

Table shows the sum of all the item expense (direct costs) and supporting expenses for each service for the last 30 days.

Click any part of the row to open the Expense Line record.

Line chart shows the sum of all item expenses (direct costs) for each service by month.

Total count of all configuration items grouped by type.

Total count of all configuration items grouped by status; drills down to configuration item type.

Total count of all the configuration items of type computers, grouped by operating system.

Shows a list of all the configuration items that have been updated since their last recorded baseline was taken.

Total count of all installed software, grouped by usage frequency.

Top 5 configuration items by configuration item name that are a part of active changes.

Pie chart of the top 5 configuration items with associated changes.

List view of all changes that are in pending approval state.

Bar chart of all open changes sorted by type of change.

Shows a list of all the configuration items that have been updated since their last recorded baseline was taken.

Total count of all the changes of type major (saved search).

Knowledge articles that have been viewed the most in the Self-Service Portal; drills down to the list view.

Knowledge articles that have been viewed the least in the Self-Service Portal; drills down to the list view.

Articles that are in pending approval status, specifically the task created is in logged, assigned, or accepted status (saved search); drills down to the list view to show the records for each of the defined states.

Knowledge articles that have been given the highest ratings in the Self-Service Portal; drills down to the list view.

Knowledge articles that were used to resolve incidents in the Self-Service Portal (saved search; drills down to the list view.

Total count of knowledge articles that have been created within the last 30 days, grouped by category and drills down to author; drills down to the list view of records for each author grouping.

Total count of knowledge articles grouped by status, which drills down to the list view of records for each status.

Total count of knowledge articles by category that have expired within the last month, which drills down to the list view of records.

Total count of knowledge articles that have been created within the last year, grouped by month; drills down to grouped by category, which further drills down to the list view of records of the same category.

Total count of knowledge articles grouped by collection, and further grouped by category within each collection.

Bar chart of configuration items that have associated incidents, shows the total incident count per configuration item.

Pie chart of the top five services that have associated incidents within the specified period; drills down to the categories within each service.

Pie chart of the change categories of changes implemented within the specified period; drills down to a list view of the number of associated changes within the selected category.

List view of problems that are open, with a priority of 1.

List view of all releases that are of type emergency, that are in active state.

List view of all releases by type major.

List view of all changes that are in scheduled status within the last seven days.

Pie chart of configuration items, including services, that are affected by releases in active status.

Pie chart that shows the total count of assets. The view can be changed checking or unchecking the items listed in the drop-down and clicking the refresh icon. Click the toggle icon in the header to view or hide the legend.

Bar chart that shows the number of assets at each defined location; drills down to the configuration item records.

Pie chart that shows computers grouped by type, that have an agent installed; drills down to the configuration item records.

Bar chart that shows the count and types of computers for each organizational unit; drills down to configuration item records.

Pie chart that shows the status of current tasks such as complete, pending, canceled, expired, and so on; drills down to the configuration item records.

Bar chart that shows the audit inventory state; drills down to the configuration item records.

Bar chart that shows the agent tasks by both status (complete, pending, etc.) and type of task; drills down to the configuration item records.

Bar chart that shows the items discovered during the selected audit date range; drills down to configuration item records.

Bar chart that shows the total count of assets discovered by the version of the client agent used when scanning; drills down to a list of the configuration item records.

Bar chart that shows the last audit date, grouped by the total count of configuration items that were audited on that date; drills down to the configuration item records.

Bar chart that shows the top five computer manufacturers in ascending order by total count; drills down to show the total count of records for each manufacturer in a list view.

Bar chart that shows the total count of configuration items grouped by memory; drills down to show the total count of records by memory in a list view.

Line chart that shows the total count of computers by the percentage of free disk space; drills down to show the total count of records by disk space in a list view.

Bar chart that shows the total count of computers, grouped by CPU; drills down to show the total count of records by CPU in a list view.

Pie chart that shows the total count of software products, grouped by manufacturer; drills down to show the total count of software records for each manufacturer in a list view.

Bar chart that shows the total count of software grouped by usage frequency; drills down to show the total count of software records for each frequency type (for example, daily) in a list view.

Bar chart that shows the total count of configuration items grouped by operating systems; drills down to show the total count of records by operating system in a list view.

Bar chart that shows the total count of software, grouped by execution environment (local, remote, virtual); drills down to show the total count of records by execution environment in a list view.

List view of the saved search that searches the software inventory (or identity business object) for software discovered within the past seven days.

Lists all calls records for the user. Can be sorted by ID, customer type, customer ID, call type, call status, service level agreement breach, or call description. Drills down to the project details page.

Lists the latest Support Desk announcements.

Pie chart that shows a total count of open calls by priority; drills down to show the records in a list view.

Bar chart that shows the total count of open call records grouped by call type; drills down to show the records in a list view.

List of all overdue calls. Can be sorted by ID, customer type, customer ID, call type, call status, service level agreement breach, or call description. Drills down to the project details page.

Bar chart shows the total count of the calls closed for the day by status; drills down to the list view.

Bar chart shows all open assignments by team and assignee; drills down to show the total count of assignments to each assignee in a list view.

List of all overdue calls. Can be sorted by ID, customer type, customer ID, call type, call status, service level agreement breach, or call description. Drills down to the project details page.

Displays all active projects that are both on time and on budget.

Lists all projects. If associated with a portfolio, it also lists the portfolio. Displays color-coded status fields for health, schedule, and budget. Displays the project owner in the display name and the project status. Drills down to the project details page.

Lists projects, due date, and the number of escalations. Drills down to the project details page.