Security Knowledge Base

Knowledge articles specific to Security Operations such as Confidential Policy, Company Policy or guidelines can be created and published. These documents can be useful for employees looking for any security-related queries or information. Security Operations user roles create these documents and publish them to the Self Service Mobile portal.

This workspace is not available for the Chief Information Security Officer user role.

Creating a Security Knowledge Article

1.Open the Security Knowledge Base workspace.

2.Click New and select the article type.

3.Enter the information into the fields:

•Title - enter the article title.

•How can I? - displayed only when the article type is Q & A.

•Description - provide a description for the article.

•Collection - select the collection the article belongs to.

•Category - select the category the article belongs to.

•Owner Team - select the team the article owned by.

•Owner - select the owner the article is owned by.

•Status - initially it is Draft, you can set appropriate status as the article progresses through the workflow for approval. When the status is in Published, the article is published in the Self Service portal. When the article is no longer relevant, you can change the status to Expired, and set as Archived to move it out of the Self Service portal.

4.Click Save.

The article is saved, published, or sent for review based on the status and/or the workflow policy.