Working with Service Requests
An end-user request that is not a failure (incident) is a request for service (service request). Service requests are usually initiated on the Self-Service Portal.
You can create service requests for a requester or provide details on an existing request.
Service owners create Service Catalog request items.
Refer to Direct Links to Service Requests for examples on how to access service requests from a URL.
Viewing Service Requests
1.Log in to the Service Desk console.
2.Open the Service Request workspace. A list of service requests appears.
3.Double-click a service request record to see details.
Refer to Using Search for more information on searching for an existing service request.
This topic has the following subtopics:
•Working with Service Requests
•Working with Pending Service Requests
•About Creating Multi-Item Service Requests
•About Approving Service Requests
•Configuring Editable and Cancellable Service Requests
•About Canceling a Service Request
•About Closing a Service Request