Overview

This help is intended for employees and external customers who use the Self Service portal to request business services from IT, HR or other areas. In addition to logging a Service Request/raising a ticket, users in the Self Service portal can also create Incidents, check the status of current records, search for knowledge articles and more.

If you are an IT Support staff looking for information on how to use the Service Desk console, refer to Using the Service Desk console. And if you are an Administrator looking for information on how to configure and setup the application, refer to Configuring Neurons for ITSM.