Working with Dashboards

Role : Administrator

•About Dashboards

•How Dashboards Refresh

•About Dashboard Charts

•Creating a Dashboard

•Modifying a Dashboard

•Adding or Removing Columns or Rows to or from a Dashboard

•Resizing a Dashboard Part

•Deleting a Dashboard

•Assigning a Dashboard to a Role

•Using the Dashboard Center

•Default Dashboards

•Dashboard Examples

Overview

Dashboards provide a centralized, visual interface to monitor and analyze key data. You can create, edit, and manage dashboards based on your assigned role and permissions.

About Dashboards

The administrator defines a default dashboard for each role. You can create dashboards if your role has create permissions. (See Working with Roles to determine your permissions.)

If your role includes create permissions, you can build your own dashboards. If you also have edit permissions, you can:

•Publish dashboards to specific roles

•Set a dashboard as the default for one or more roles

You can define as many dashboards as required. However, only the default dashboard appears automatically in the workspace. You can have only one default dashboard at a time. When you assign a new default dashboard to a role, the previous default dashboard is no longer the default.

When you first sign in to Neurons for ITSM, the application displays your personal default dashboard. If that dashboard is unavailable, the application displays the default dashboard for your role.

In the workspace, you can choose a different dashboard to view. See also Supporting a URL in a Dashboard.

Parts of the All Dashboards

The All Dashboards button provides quick access to dashboards that are available by default or published by other users.

From this view, you can perform the following actions:

•Set as default - Choose a dashboard and set it as default.

•Add to my dashboards - Choose dashboard(s) to add to your personal dashboard list.

•Pin it - Pin a dashboard to display it under the Watchlist section.

•Remove from my dashboards - Remove dashboard(s) from your personal dashboard list.

•Create New Dashboard - Create a new dashboard using dashboard objects.

•Search - Use the search field to find information.

•Close - Click the icon to close the all dashboard view and return to home page.

•Edit - Select a dashboard to edit.

•Delete - Select a dashboard to delete.

The following table shows the field and description available in this window.

Field	Description
Name	Specifies the title or name of the dashboard.
Description	Describes the function of the dashboard.
Category	Identifies the functional group or classification assigned to the dashboard such as Asset Management or Inventory or Service Request.
Published	Lists the user roles or groups that have permission to access the dashboard.
Created	Indicates the user name who created the dashboard.
Modified By	Displays the user name who modified the dashboard recently.
Modified On	Displays the date and time when the dashboard was last updated.
Actions	Click the checkbox to select the dashboard and to perform the task you require: •Click edit icon, to modify the dashboard information as required. •Click clone icon to copy the dashboard to create a new one with the same details. •Click delete icon to permanently delete the dashboard.

How Dashboards Refresh

Starting in Neurons for ITSM Release 2016.2, dashboard and workspace behavior changed to improve performance particularly the speed at which workspaces open. The updates include:

•Making changes to a workspace while it is open: 

•Before Release 2016.2: if you had a top-level tab (workspace) open and made changes in the Configuration Console that affected that workspace, the application automatically displayed those changes.

•Starting from Release 2016.2: You must manually refresh the workspace to see any changes made while it is open.

•Making changes to a workspace while it is not open:

•Before Release 2016.2: when you closed a top-level tab (workspace), the application deleted that instance. Reopening the tab created a new instance that reflected any changes made while it was closed.

•Starting from Release 2016.2: closing a top-level tab hides the instance rather than deleting it. Reopening the tab restores the same instance, and you must manually refresh it to view any changes made while it was closed.

•Using the dashboard auto-refresh timer:: You can enable an auto-refresh timer for dashboards. Set the timer to refresh dashboard data automatically at intervals ranging from 5 to 60 minutes. You can manually start or stop the auto-refresh at any time by clicking the Stop button on the dashboard. To set auto-refresh, see Creating a Dashboard.

About Dashboard Charts

Depending on your role, dashboards can include charts that provide a graphical view of the data. See Using Chart Parts and the Chart Wizard for more information on each type of chart.

Sample Service Desk Manager Dashboard

Interacting with Charts

Charts interact with the data in unique ways:

•Hover over a chart element (such as a bar or pie slice) to view the measured data.

•Click a chart element to drill down the data.

•Click the toggle legend icon to show or hide the chart legend. The legend state persists when you refresh the chart.

•Click the legend to deselect the series.

•Click the maximize icon to zoom in to full window size.

•Click the close icon to zoom out to dashboard size.

•Click the export to image to save a .png image of the chart to your downloads folder.

•Double-click an item in the chart to view a list of those items.

HTML charts do not render correctly if the dataset contains many items. For example, the Summary field of the Incident business object is a text field that contains unique data for each record. If you attempt to group by this field, every record appears in the bar item and does not render in HTML.

Creating a Dashboard

1.From the Configuration console, click Build > Charts and Graphs > Dashboards to open the Dashboards workspace.

2.From the toolbar, click New Dashboard.

3.From the Dashboard Center accordion columns on the left, click Dashboard Information.

4.Enter information into the fields.

Field	Description
Layout	Select Column or Row to specify the layout orientation.
Fit vertical size	Automatically fits the window height to the screen.
Min horizontal size	Minimum width of the dashboard (in pixels).
Min vertical size	Minimum height of the dashboard (in pixels).
Name	Unique name for the dashboard part. Duplicate names may cause issues.
Description	A brief description of the dashboard.
Category	Select a data category from the dropdown list to assign it to the dashboard.
Auto refresh (in minutes)	Set the interval (in minutes) for automatic data updates. Use the dropdown menu to select a refresh rate between 5 and 60 minutes. On-premise users can disable this setting by performing the following: 1.Open the \AppServer\Web.config file with a text editor. 2.Go to <add key="IsAutoRefreshDisabled" value="false"/>. 3.Change the value from false to true. 4.Save the file.
Add to my dashboards	Makes the dashboard available for your role.
Set as Default to MySelf	Sets the dashboard as the default on your Home tab.
Refresh on Dashboard Select	Refreshes data each time the dashboard loads.
Publish to	The roles that this dashboard part is available for. The menu options depend upon your role. You might see only one available role selection if you are in one role, or several role selections if you belong to several roles. See Assigning a Dashboard to a Role.
Default for	The roles that this dashboard is the default for. The default dashboard automatically appears on the home page for this role. Each role can only have one default dashboard.
Alerts	Shows the alerts banner on the dashboard. See About Alerts.
Search	Shows the search area in the dashboard. See Using Search. You can only search for a business object if it is available to your role. The top-level Search tab for your role must have the business object name defined for you to be able to search for that business object. By default, the Search tab is configured to search for FAQs and announcements.

5.Add dashboard parts to the workspace area. You can drag and drop dashboard parts from the columns or you can create your own dashboard parts. See Using the Dashboard Center.

6.Click Save.

Modifying a Dashboard

Only administrators or users with edit permissions can modify dashboards.

1.Go to Configuration console, click Build > Charts and Graphs > Dashboards to open the Dashboards workspace.

2.Click edit icon next to the dashboard.

3.In the Dashboard Center modify the required information from the list such as dashboard information, charts, tiles, tables, special parts, tree parts, or pivot tables to make changes to these specific parts.

•Dashboard Information - Modify the dashboard name, description, category, and set the auto-refresh timer to a minimum of 5 minutes and a maximum of 60 minutes.

•Charts -Add, delete, or edit charts. Click the edit icon and adjust settings in the Standard, Drill-down, or Advanced tabs, including chart type, grouping, or sorting order. Click Save to apply changes.

•Tiles - Add, delete, or modify tile types. Click the edit icon, update the tile name or type, and click Save.

•Tables - Add, delete, or modify tables. Click the edit icon, update the table, and click Save.

•Special Parts - Add, delete, or modify titles, descriptions, icons, toolbar buttons, list item displays, and command execution for improved functionality.

•Tree Parts - Add, delete, or customize the tree structure by defining tree title, node names, relationships, and object fields.

•Pivot Table - Add, delete, or modify custom reports to display cubicle data by building. Preview the changes before saving.

4.Drag and drop parts to rearrange them.

5.Click Save.

Adding or Removing Columns or Rows to or from a Dashboard

Add a Column or Row

1.Go to Configuration console, click Build > Charts and Graphs > Dashboards to open the Dashboards workspace.

2.Click edit next to the dashboard.

3.To add a column to the dashboard, do the following:

a.

Under the Dashboard Information heading, ensure that the Layout field is set to Column.

b.

Click add column .

4.To add a row to the dashboard, do the following:

a.

Under the Dashboard Information heading, ensure that the Layout field is set to Row.

b.

Click add row .

5.Click Save.

Remove a Column or Row

1.From the Configuration console, click Build > Charts and Graphs > Dashboards to open the Dashboards workspace. The application displays a list of dashboards.

2.Click edit next to the dashboard.

3.Remove all components (tables, graphs, etc,) from the column or row you want to delete:

•Click remove at the top right of each component to remove it from the column or row.

4.Click remove to the right of Add Dashboard Objects To This Column/Row to remove the column or row.

5.Click Yes in the Delete dashboard part dialog.

6.Click Save.

Resizing a Dashboard Part

The size of the dashboard parts are defined globally. However, if you resize the parts, you override the default size.

1.From the Configuration console, click Build > Charts and Graphs > Dashboards to open the Dashboards workspace.

2.Click edit next to the dashboard.

3.From the Dashboard Center, click Resize.

4.Hover your mouse over the lines until you see the resize handles, then click and grab the handles to resize the parts.

5.Click Save.

Deleting a Dashboard

You can delete a dashboard that you have created.

Unless you are an administrator, you can only delete dashboards and dashboard parts that you created. If your role has delete permissions for dashboards, you can delete dashboard parts created by other users.

1.From the Configuration console, click Build > Charts and Graphs > Dashboards to open the Dashboards workspace. The application displays a list of dashboards.

2.From the right column, click delete corresponding to the dashboard to delete.

3.Click Yes.

The application removes the dashboard from the list.

Assigning a Dashboard to a Role

Users can create dashboards for themselves, and administrators can create dashboards for any user. Users who have certain permissions can also publish dashboards to specific roles.

When a role has multiple dashboards, the application automatically displays the default dashboard on the home page. Each role can have only one default dashboard. The remaining dashboards are listed under All Dashboards.

1.From the Configuration console, click Build > Charts and Graphs > Dashboards to open the Dashboards workspace.

2.Click edit next to the dashboard.

3.From the Dashboard Center accordion columns, select Dashboard Information.

4.In the Publish to field, select the roles to publish this dashboard to. If you cannot select any roles, you do not have permission to publish the dashboard.

5.Click Save.