Tracking Licenses
•Assigning a Bundled License to a Role
•Designating a User as a Named User for Licensing
•Viewing the License Usage Report
About License Tracking
Neurons for ITSM allows both named and concurrent user license types. This data is based on content in the Frs_ops_logon_history business object.
Named Users
To better support tracking and identification of named users, the Employee business object includes a Boolean field called Is Named User.
Concurrent Users
Concurrent users are who are actively logged into the application but are not assigned named user licenses and do not access the system through the Self Service Portal. These users consume concurrent licenses, which are allocated based on the number of active sessions rather than individual user identities. To know more information about set up a Self Service role, see Setting up Roles.
In reports, you can calculate the number of concurrent users with this expression:
Select * from Frs_ops_logon_history where LoginTime > Timestamp and LogoutTime < Timestamp and not (Self Service role or named user).
When a user logs out, the system records it as an explicit log out. If the user closes the browser without logging out, the session remains active until it times out. If the user logs in again before the timeout, the user consumes an additional license. In this case, the system counts each active session separately, which may appear as multiple licenses in use by the same user.
The system tracks sessions based on the user’s public IP address. However, Neurons for ITSM cannot identify multiple sessions from the same IP, so simultaneous logins from the same user may not be distinguishable by IP alone.
Assigning a Bundled License to a Role
This process only applies to on-premise customers. Refer to the "Using the Ivanti License Manager" topic in the Installation and Deployment Guide for Ivanti Neurons for ITSM for more information about tracking licenses.
A license bundle restricts the access for a user, depending on which components are included in the license bundle. For example, a license bundle might contain the Self Service Portal only. A user with that license bundle can then only access the Self Service Portal.
To assign a bundle to a role, do the following:
1.From the Configuration Console, click Configure > Users and Permissions > Roles and Permissions to open the Groups workspace.
2.Click the name of a role. The application displays the Role Details page.
3.Click the Licensing tab. The application displays the License information page.
4.In the Assigned bundle field, select a bundle from the drop-down list.
5.Click Save. The application assigns this license bundle to the role.