To Configure Search

Role:Administrator.

Configure search functionality in the Self Service Portal V3 to control how users access information across pages and workspaces. You can enable or customize search behavior at the page level, apply global settings for consistent search features across all pages, or define role-specific search settings for targeted workspaces. Use this procedure to configure the search bar, set display options, and manage search behavior based on your organization’s requirements.

Configuring Search for Role specific

You can configure the search behavior for specific workspaces, such as My Items, by updating the role settings.

  1. Log in to Ivanti Neurons for ITSM as Administrator.

  2. From the Configuration Console, click User and Permissions > Role and Permissions. Select Self Service role. The Role: SelfService page appears.

  3. Click the Top Level Tabs tab.

  4. Select Search from the list of workspaces.

  5. Under the Self Service Configuration section, click the plus icon to add a new row.

  6. In the new row:

    • Select My Item from the dropdown list.

    • Select Edit Preview.

  7. In the Preview Item Format for: My Item dialog box:

    • In the Text Field field, enter Display Text.

    • In the Preview Text field dropdown, select ID.

    • In the Form for Hover Panel field, enter FRS_MY Items.

  8. Click Save.

Users with the Self Service Administrator role will now view My Items search results with the configured search.