About Third-Party Software

Neurons for ITSM supports the functionality provided by any third-party applications included in the Neurons for ITSM distribution, regardless of the vendor's support status. Some of the versions mentioned in the documentation for these third-party applications will be updated to the latest versions in subsequent releases.

Third-Party Software Components

The Neurons for ITSM installation package provides the following required third-party software components:

•Microsoft SQL Server 2014 Shared Management Objects

•Microsoft System CLR Types for Microsoft SQL Server 2014

•Microsoft Exchange Web Services Managed API 2.1

•IISNode

•Microsoft Access Database Engine 2016 Redistributable (x64)

•Microsoft .NET Core 6.0 Runtime

•Microsoft .NET Core 8.0 Runtime

•URL Rewrite Module 2.1 (English)

•VC++ 2015 Redistributable (x64)

•VC++ 2013 Redistributable (x64)

•VC++ 2012 Redistributable (x64)

•Node.js v23.2.0

•Microsoft Windows Server Roles and Features

Ensure it is part of the operating system or you have to install it manually.

•Redis 6.2.5 or later

You have to install Redis manually.
For more details, refer Setting up Redis.

•Microsoft .NET Framework 4.8 Full

•Server Roles and Features - Windows Server 2008 R2 (windows feature)

•Server Roles and Features - Windows Server 2008 R2 WCF (windows feature)

•Server Manager - Windows Server 2012 (windows feature)

•Server Manager - Windows Server 2012_WCF (windows feature)

•Server Manager - Windows Server 2012_MSMQ (windows feature)

If the installer does not detect these components on the host system, they are installed automatically.

If you create your own installation packages for remote deployment, include the software components that are listed in the system requirements that follow.

Third-Party Software Support

Ivanti relies on, and integrates with, many different third-party applications.

Ivanti Software regularly performs quality assurance testing in the interactions between Neurons for ITSM and these applications. Our policy is to support any tested version of a third-party application (as certified) and newer versions (as compliant), so long as the third-party vendor claims and maintains backward compatibility.

If Ivanti Software becomes aware that a third-party vendor has not maintained backward compatibility to the most recent certified version, Ivanti Software notes this in the compatibility matrix as an exception.

Neurons for ITSM does not support third-party applications that are older than a certified version. Ivanti Software often certifies more than one version of third-party software when more than one version is in common use; otherwise, the current generally available version is used during each Ivanti Software version quality assurance cycle.