Fixed Issues
The following issues have been fixed in 2025.3 release:
| Problem ID | Title |
| 94104 |
From version 2023.2, GAD is enabled by default for all customers. It is available only to Admin roles. |
| 94393 |
Device field LDAPUser.PrimaryOwner.Shortname is not syncing when pushed from Neurons. |
| 94619 |
In the UAT environment, request offerings with Japanese name/content fail to save, showing a DbTimeoutException after 60 seconds. |
| 94944 |
The link used different ParentToChildLinkName and ChildToParentLinkName. Updated ChildToParentLinkName to 'Hosts' in CINamedRelData to fix. Link now shows as "Hosts" in available relationships. |
|
99299 |
Testing the OOTB CI Availability metric fails at Object Mapping with a server error. No data displays in the metric. |
|
99995 |
Audit History duplicates records. |
|
100159 |
Articles with uploaded files show "file uploaded" without filename or extension. Downloaded file has no extension and can't be opened. |
|
100472 |
In the Incident Business Object, selecting a Related Problem opens a pop-up. Clicking any field to resize closes the pop-up unexpectedly. |
| 100649 | Reset Tenant Cache from Config Tenant fails with a Time Stamp error. |
| 100735 | In Request Offerings, Extended Task Blocks lose their timeout condition after any adjustment. |
| 100747 | In 2023.4 OOTB Demo, users can submit and save Request Offerings with invalid values. |
| 100822 | Content of the hidden fields disappears after editing the request. |
| 100831 | Profile link passed via URL Create Object doesn't load related fields like selecting a customer through the UI. |
| 100888 | Editing a saved dashboard’s basic attributes clears widgets and shows a blank view, but changes remain after refresh. |
| 100962 | Trusted Agent ConcatLdapAttributes() returns only the first value instead of the full list. |
| 100970 | Trusted Agent for LDAP connection fails; unable to push LDAP settings or receive the download link. |
| 101110 | In Self Service UI v3, the Description field from templates shows HTML <br/> tags instead of line breaks. Issue started after a recent hotfix; classic UI displays correctly. |
| 101129 | Using a Quick Action in the Email workspace sends the email, but no record appears in the workspace. Reproducible OOTB. |
| 101422 | Error occurs when loading all Saved Searches in the Task workspace. |
| 101456 | Some sections in ISM are not correctly translated into Spanish. |
| 101508 | ExportEmailAsXml processor causes formatting issues in incoming emails—code lines are removed, and numbered paragraphs display incorrectly. Other processors like Incident work correctly. |
| 101649 | In the Spanish UI, selecting Asset SubType in the Hardware Asset module shows no catalog items. Works correctly in English. |
| 101774 | Google Service Account email processing doesn't remove the Inbox tag, causing emails to be reprocessed every 10 minutes and cases to duplicate. |
| 102029 | Trigger Action business rule set as 'on link' doesn't execute with the 'Advanced Monitoring' email processor. |
| 102347 | Device.BIOS.FirmwareRevision is visible in Neurons and mapped correctly in ISM, but the data is not imported, and the Message Queue Journal shows no entry for the field. |
| 102460 | Full load sync from Neurons Spend Intelligence to ITAM sends 'null' cost values in the ContractLineItem payload. |
| 102532 | In a Request Offering, using Select All adds items to a text area, but unchecking does not remove them. |
| 102969 | Request Offering fields with embedded Drop Downs/Pick Lists disappear in the Self Service Portal after the pick list value is changed. |
| 103020 | ITSM Neurons import fails to populate CI fields; MQJ payload misses related data. Request Offering drop-down fields disappear after pick list values change. |
| 103168 | The Azure AD Connector fails to operate correctly. Logs indicate a SQL connection leak error during integration configuration. |
| 103276 | The ISM does not return any records if searched by localized values. |
| 103278 | Opening a child record via ParentLink in List Properties does not work in Dashboard V2. |
| 103288 | Images inserted in the Service Request Parameter bar are not fully visible. |
| 103351 | Partner’s Azure AD sync of 200,000 users with ITSM in STG Tenant took nearly 5 days, impacting other tenant processes. |
| 103443 | In V2024.3, the System Audit table stops registering frs_def_search entries. |
| 103591 | Errors occur in the Service Catalog Workspace on iPhone devices using the Mobile app. |
| 103620 | In Self Service V3, hidden dependent fields in Request Offerings leave empty spaces, affecting form layout. |
| 103673 | When the read-only Description field is maximized after Incident creation, an error displays: "Description: ReadOnly field cannot be modified." |
| 103755 | In the customer environment, upgrading to 2023.4 or 2024.2 causes blank workspace screens and an "Invalid web service call, missing value for parameter: 'tableRef'" error. The issue does not occur in the same database when tested in-house on 2023.3. Selecting a different search refreshes the workspace data correctly. |
| 103779 | Recurring Scheduled Job linked to Data Import connection stops running randomly. |
| 103812 | Request Offerings using CurrentLoginId() for default values work in Self Service UI v2 but fail to populate in UI v3. |
| 103902 | Unable to see active licenses easily. |
| 103965 | Exported SAML XML file lacks required attributes for NOAA MFA. Added authnRequestsSigned="true" and wantAssertionsSigned="true". |
| 104055 | RelatedObjectList appears twice with different relationships when adding text. |
| 104218 | Literal translation fails for "View Created Request" and "View My Items" views. |
| 104296 | Trusted Agent LDAP policy push fails in STG tenant with no error details in logs. |
| 104324 | In 2024.4 new navigation, "Service Catalogue" is cut off and only the last three letters ("sue") are visible. |
| 104544 | Trusted Agent Detailed Log shows the currently logged-in user's ID instead of the user ID of the person who made the changes. |
| 104582 | Mac software data from Neurons is not syncing to ISM for Super Retail Group, though hardware CIs import correctly. Windows software sync works as expected. |
| 104596 | Run Web Service quick action does not work with WSDL's. |
| 104601 | Opening Service Requests takes over 20 seconds on the customer tenant for all admin and service desk roles. |
| 104623 | Customer flagged .pfx and .p12 files as security risks and requested clarification on their necessity, as they appear to be auto-installed with the application. |
| 104677 | After upgrading to 2024.3, intermittent "NullReferenceException" errors appear in event logs for /CentralConfig/CentralConfig.svc, causing system inaccessibility and "UnhandledSystemException" for all users. |
| 104759 | UnhandledSystemException in Service in Web Services API. |
| 104795 | Prompt-based Quick Actions display the prompt multiple times when run on multiple records, with no clear indication of which prompt corresponds to which record. |
| 104859 | SearchAutoCorrect does not work when Enhanced Search is enabled and the global constant is set to True. |
| 104966 | In 2024.4, maximizing an HTML field with existing text triggers an error. This issue does not occur in 2024.3 or earlier. |
| 104968 | Activity History on Service Request for Journal Notes and Email not translating as per Translation Tool. |
| 105011 | "Self Service" role name is not correctly translated in Portuguese. |
| 105034 | Summary field in Service Request differs based on the language selected in Self Service Mobile. |
| 105179 | Teams bot does not apply Initialization rules when creating Incidents; fields like OwnerTeam and Urgency cannot be set via Business Rules. |
| 105253 | After upgrading to 2024.4, email listeners using XSLT with full file name templates fail to load. Integration Service returns "Error in loading Hierarchical Object XSLT file(s)." |
| 105265 | ITSM app fails to scan Data Matrix codes on Dell devices, though third-party scanners work correctly. |
| 105349 | Enabling One Nav causes the logo on the top left corner to appear broken. |
| 105478 | The top image no longer fills the space and instead fits, affecting visual layout. |
| 105584 | Selecting a different category in the request form causes the portal to hang due to repeated GetFormValidationListData calls. |
| 105606 | Closing the maximized email window triggers a validation error due to a read-only field being modified. |
| 105756 | Virtual servers imported from Neurons are incorrectly categorized as Computers despite correct mapping. |
| 105809 | System Audit In Admin UI not recording changes. |
| 105867 | The confirmation dialog after creating a generic incident shows "Return to Service Catalogu" instead of the correct UK spelling "Return to Service Catalogue". |
| 105875 | Data Import fails if the uploaded file has an uppercase extension; the same file with a lowercase extension works as expected. |
| 105895 | Mask fields on request offering warning message doesn't translate. |
| 106017 | Dynamic banner message text, subtext, and search box placeholder are not displaying as expected. |
| 106148 | Package Import Errors in Cloud Tenant Importing a baseline package into the Cloud tenant generated unexpected errors and warnings, despite validating successfully. The same package worked in other environments and after resetting the tenant to OOTB. |
| 106182 | Enabling EnableActionService prevents quick actions from auto-saving if the main object is not already saved. |
| 106231 | In version 2025.2, the OrderBy clause in the Get Business Object API does not apply sorting correctly. |
| 106284 | Certain forms appear blank in UIv3 but display correctly in UIv2. The issue does not occur when imported into an OOTB system with the same version. |
| 106653 | Field mappings are not shown if the Field Mappings tab is selected first after opening a connection. Navigating to other tabs before accessing Field Mappings displays the mappings correctly. |
| 107070 | Users imported through other tools are not updated when re-imported via Azure AD; the existing records remain unchanged. |
|
106671 |
Custom dashboards, including the 7it Weekly Trend Dashboard, failed to load due to a casting error in Analytics Metric following the 2025.2 upgrade. |
|
92651 |
The REST API for Knowledge object attachments did not return correct binary data when querying binary fields, resulting in incomplete values. |
|
98627 |
Applying the IxM_Upgrade_ITAM_Drop#15_To_Drop#33.MetadataPackage in UAT triggered 12 metadata commit errors due to duplicate definitions, although the same package completed with only warnings in Staging. |
|
101838 |
In Dashboard v1 and v2, maximizing a filtered dashboard part resets the filter, displaying unfiltered data instead. |
|
102576 |
In OOTB 2023.3 and 2024.3, the Team field in the Wait for Event block appears in the field list but does not populate drop-down values, making it unusable. |
|
103463 |
Enabling the EnableActionService global constant prevents Graphical Action Designer actions and triggered rules from updating the Incident.Status field or creating journal notes. |
|
105355 |
Using the End Point Parameter section in a Run REST Web Service Quick Action returns a collection enumeration error when executed, affecting versions 2024.2 and 2024.3. |
|
106480 |
In 2025.2, canceling a request offering with unsaved changes requires two attempts to complete, due to regression introduced in the upgrade. |
|
106885 |
In Entra ID Import, opening the Field Mapping tab before other tabs prevents the mappings from displaying, unless another tab is selected first. |
|
107638 |
In FFW PLT VM and NVW PLT environments, service request workflows do not trigger and remain in Submitted status due to internal processing errors. |