Fixed Issues

The following issues have been fixed in the 2025.4 release:

Problem ID Title
93689 The REST method /api/rest/ServiceRequest/new does not attach the files correctly.
93825 Duplicate escalation schedules exist for 'ServiceReq - Delivery Default' offering, with no method to disable or remove duplicates.
98479 Images in request offering do not display correctly in UI v3.
99444 Dashboard v2 > Pivot Table > Filter > "Is in list" operator doesn't allow selecting multiple items.
100167 CI Map Tree Takes long to load.
100587 Unable to save changes to the "Default For" setting in Dashboard v2.
100673 Incorrect information displayed for SSM customer on requests.
100822 Content of the hidden fields disappears after editing the request.
100877 ChildFold ignoring origin object.
100970 Trusted Agent for LDAP Connection Failure.
100972 Email body inconsistently fetched using XSLT processor.
101085 Work flow instance page not loading or crashes browser in Production or User Acceptance Testing or Staging.
101140 Boolean fields in report parameters cannot be set to false in ISM.
101330 ReadOnly field cannot be modified message when trying to use CTRL+C on a read-only, HTML-Viewer field.
101391 The Incident P1 notification e-mail list work does not accept comma separated values.
101503 No request offering templates are displayed in the Request Details child tab when a second Service Request is created and populated in the workspace UI.
101877 UI action defaults to group leader when using NewObject command ID for Group Object.
101966 Long email addresses truncated in journal email form.
102029 Advanced monitoring does not fire 'on link' triggered action business rules.
102041 Switch block, in custom design, does not use correct exit port.
102332 The customer has a small proportion of their Asset Processor and Software Inventory imports failing with a status of 'Timed out' and status message of 'Message has expired and have exhausted the Max Retries'.

102365

Emails sent from Service Requests are still displaying incorrect date.
102366 Graphical Action Designer UI issues or complaints.
102484

Date or time field populates data four hours behind unless a prompt is used; issue resolves if GlobalConstant EnableActionService is set to false.
102660 Editing service request parameters causes cascading parameters to become non-editable when made visible.
102774 Ok and Cancel buttons are inactive in paste from Clipboard menu on Chrome version 128.0.6613.85.
102983 Hiding delivery time info on request offering no longer hides delivery date from logged items.
103013 "Hidden expression" using Boolean value to show tab fails to work on form refresh.
103294 In any BO > quick actions > graphical designer, moving between quick actions always prompts to save changes, even when nothing changes.
103381 Quick action and expression do not execute when on the form, list view, or after importing records.
103401 Conditional expression clears when editing triggered actions in Service Request.
103420 Dashboard v2 charts and lists use US date format regardless of locale.
103570 My Items default saved search is not used; All is always used.
103619 Cannot run Update Object QA against survey metric view.
103637 Publishing request offering to specific roles does not work.
104082 ResetUserPasswordOOTB quick action is non-functional; $(ServerURL()) does not work correctly.
104132 Filtering columns in business object workspace using a non-English US locale does not return results.
104251 Recurring charge does not multiply with quantity on staging environment in UI v2.
104274 "Catalog items" do not return values when the user locale is non-English.
104312 The "ignore closed records" feature in Advanced Monitor has trouble properly handling conversation ID links.
104315 Cannot read properties of undefined reading "length" when using roll up chain to show mails from approval vote tracking in service request.
104335 Resizing preview window in Trusted Agent LDAP import fails to return results.
104428 Service catalog does not filter correctly when Spanish is selected as the language.
104457 Dashboard v2 exports charts in HTML format.
104596 Integrate through SOAP calls.
104606 Column rearrangement issue in Dashboard v2.
104654 An API call uses different operators in the SQL database compared to those specified in the API request.
104759 UnhandledSystemException occurs in service in web services API.
104795 Updating a quick action using a prompt to get a new value displays the prompt multiple times when triggered for multiple records.
104940 System is not reachable after pushing a package or copy-to-replace via OPS Console, time-stamp error causes IIS to crash.
104964 Compacting export data is no longer a beta feature.
104965 Fixed email delivery failures to internal testing domains, resolving a related security concern.
105011 Role with changed translation does not reflect on the front-end display of the tenant.
105032 Scheduled jobs do not trigger as configured.
105048 Duplicated “HEAT” part in URL when clicking View Instance on a workflow causes "Something went wrong" error.
105088 Text in a Text Area block of a Request offering is truncated.
105198 Teams bot works fully except for service request creation.
105230 Searching for a Request Offering with parentheses in the name produces different results.
105330 Incident Description field triggers error when using a non-English locale.
105456 The ToUpperCaseFirst text function produces no output when used in the UI v2 Service Catalog.
105466 Pivot Table with multiple filters shows correct numbers but displays no records in the target workspace.
105478 Self Service Portal top image no longer 'fills' the top space and instead 'fits'.
105569 Validation lists that display values based on another validation list do not work with locales other than the default English (US).
105647 Get stored value via API.
105720 API Key page lacks a scroll bar to view all keys.
105905 Email Listener ProfileLink$ does not work when referencing custom fields.
105960 Dashboard v2 SLA Target Compliance dashboard part on OOTB SLM Dashboard does not display data.
106001 REST API skip query option does not work correctly when combined with order by query option.
106079 Activity History link from Audit History does not open the note when clicked for Journal Notes.
106147 Option to provide feedback' does not work, unable to hide 'Rate this article,' 'Was this article helpful,' and 'Comments.'
106344 It is not possible to export ITSM Relying Party Metadata XML since version 2023.4: error on line 1 at column 1: Start tag expected, '<' not found.
106404 Duplicates appear in the Service Requests list in UI v3.
106407 Request offering due date does not calculate business hours correctly.
106531 Meta-data error occurs when modifying Quick Action.
106555 Entra ID employee import does not trigger Business Rules or workflows.
106566 Upgrading from 2023.2 to 2024.3 generates continuous "invalid tenant ID" error logs that flood the database.
106574 Login Priority does not work as intended.
106684 Descriptive text is misaligned in the modern survey smiley rating.
106824 Graphical glitch hides first entry of a search category when expanded using home page search in UI v3.
106929 Saved searches marked as favorites do not show up in the favorites dropdown list.
107046 GAD is inaccessible to non-admin roles.
107169 Large logs such as 'Attachment with ID is not present in S3' are generated across all PRD landscape tenants.
107229 Tenant performance issues are caused by high response times from services/cachecontrol.asmx.
107500 Outgoing email notifications fail with the error "A time zone with the specified ID could not be found."
107567 The dropdown selector operator field is blank on new RO.
107609 In UI v2, the file attachment control for service requests accepts .doc files even when disallowed, but rejects .docx files.
107629 Exporting a saved search with a prompt creates a corrupt file.
107634 Disabled employee accounts retain access to the API or API key.
107659 Unable to clone dashboards in v2.
107754 The Incident CreatedDateTime updates when a user adds a journal note through the v3 portal.
1620315* Disabled Employee accounts retain API or API Key access.
1666003* Disabled employee account API key access returns an incorrect response.

* Marked are Internal issue IDs.