Patches 2025.4
Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality.
Release 2025.4
Release Update - December 15 - Patch #6
The following table lists the issue resolved in Patch #6:
| Problem ID | Title |
| 109371 | Loading icon persists when creating ticket in UI V3. |
Release Update - November 26 - Patch #5
The following table lists the issue resolved in Patch #5:
| Problem ID | Title |
| 105088 | Text in a text area block of a Request Offering is truncated. |
| 108559 | Service Catalog cannot be scrolled in Mobile App when long names are present. |
| 109064 | Data Import connection error - failed to retrieve metadata information. |
| 109476 | PreventWrongBreach Global Constant does not respect the 'Reset & Run' option in the Escalation Schedule. |
| 109894 | Some tenants are no longer able to create a new Employee record with Entra ID import. |
| 109913 | Search behavior change. Free text search is now being used in UI v2 and UI v3. |
| 110073 | iPaaS connection failure and licensing page is displayed. |
Release Update – November 18 – Patch #4
The following table lists the issue resolved in Patch #4:
| Problem ID | Title |
| 103983 | Knowledge Article view count doesn't function in Self Service UI v3. |
|
105534 |
The List Type field behaves differently in UI v3 compared to UI v2, even though the same field displays correctly in UI v2. |
|
108292 |
Line breaks are not rendered in Multi-line text fields within Service Catalog (Classic UI and UI v3). |
|
108655 |
Editing rule failures on ProfileLink preventing email field auto-fill when ProfileLink is set to Profile Name in SSP v3 across all roles. |
|
108866 |
Image rendering failures observed on UI v3 with default configuration. |
|
104785 |
Error code 404 triggered when selecting multiple categories in a new preset filter in Self Service v3. |
|
106040 |
‘Visible: No’ option for Service Request block not accepted under specific conditions in Self Service UI v3. |
|
107178 |
Faceted search results disappear when sections are collapsed in UI v3. |
|
107076 |
Error in approval access within Self Service UI v3 causing failure. |
|
107311 |
Incorrect encoding of '&' symbol in category names within Self Service UI v3. |
|
107079 |
Incorrect display of row aligners in the details tab within Self Service UI v3. |
|
107409 |
Issue with Quick Link widget clone function mirroring the changes in UI v3 portal. |
|
107068 |
Field width property control is not being adhered to in UI v3 portal. |
|
107525 |
Knowledge Articles not displaying in Self Service UI v3 using ALL favorite search |
|
107693 |
Incorrect display of subcategories during incident creation in the Self-Service Mobile app due to mismatch between localized and English category names in non-English locales. |
|
107718 |
Incorrect loading of drop-down field values in UI v3 due to requirement of double-click for data retrieval. |
|
107607 |
Incorrect sorting of 'My Items' by ID in UI v3 due to alphabetic characters at the beginning of ID values. |
|
107926 |
Incorrect behavior of hyperlinks in UI v3 due to target="_blank" attribute being ignored in a new browser window. |
|
107956 |
Error when opening an approval whose parent is not part of the OOTB My Items layout in UI v3: unhandled system exception: getformviewdata: form view is not found in layout <Layout> for <BusinessObject>#. |
|
108204 |
Emails in My Items in UI v3 shows 'Von' instead of 'from'. |
|
108261 |
Refreshing page causes translated UI elements to revert to English in UI v3. |
|
108429 |
Asterisk for required fields in Self Service UI v3 request offering renders in black when the email field is used. |
|
108627 |
“Do not submit this field” value is included in request emails in UI v3 instead of being excluded. |
|
108418 |
Journal scroll bar dynamically adjusts based on the length of the journal note, making the scroll bar very small for long notes. |
|
108529 |
Clearing dropdown values using a trigger condition field with a boolean does not work in UI v3 but functions as expected in UI v2 (2025.3). |
|
104363 |
Sorting the Service Catalog by descending breaks the dynamic loading in UI v3. |
|
105313 |
Sort order in Service Catalog workspace using Spanish locale is not correctly set in Self Service v3. |
|
106526 |
Type ahead does not work on dropdowns in UI v3. |
|
109716 |
List on Service request not aligned with checkbox. |
Release Update – November 16 – Patch #3
The following table lists the issue resolved in Patch #3:
| Problem ID | Title |
| 109805 | Neurons connection not working after 2025.4 upgrade. |
Release Update – November 2 – Patch #2
The following table lists the issue resolved in Patch #2:
| Problem ID | Title |
| 1711905* | Increase in response time and Appserver CPU after 2025.4 release. |
* Marked are Internal issue IDs.
Release Update – November 1 – Patch #1
The following table lists the issue resolved in Patch #1:
| Problem ID | Title |
| 109644 | Regression issue for API calls in 2025.4. |