Create a recipe using webhook trigger action in iPaaS

Role: Administrators.

Minimum Version: Ivanti Neurons for ITSM 2025.2.

This section describes how to integrate iPaaS with Ivanti Neurons by setting up a webhook triggered recipe to automate tasks such as sending notifications, updating incidents, and running workflows.

Access iPaaS and create a recipe

1.Log in to Ivanti Neurons for ITSM as an Administrator.

2.Open the Configuration console, select Extend > iPaaS Integration.

3.Open a project, select the Create dropdown list and then select Create Recipe.

4.Enter a Name and set the Location where the recipe will be saved.

5. Choose a Starting Point, select an option based on your requirement. For example:

• Select Trigger from an App to set the trigger based on an event in the app as the trigger.

•Select Run on a Scheduler to set the trigger at a scheduled time.

6.Select Start Guided Setup to launch the wizard.

Configure and validate the webhook trigger

1.Enter an Event Name which will be used as a suffix in the webhook URL.

2.Copy the generated Webhook URL and use it in the previously created Quick Action and save the recipe.

3.Run the Quick Action to send test data and initialize the webhook trigger.

Modify the recipe for incident processing

1.Extract the RecId from the webhook query parameters to retrieve incident details using the RecId.

2.Perform following actions as required:

•Send an email notification using the iPaaS Email Connector

•Update the incident record

•Execute automated workflows based on the incident data.

For more information on iPaaS recipe creation and configuration and usage examples, see the iPaaS documentation.