Set up quick actions in ITSM with iPaaS integration

Role: Administrators.

Minimum Version: Ivanti Neurons for ITSM 2025.2.

This section describes the procedure for integrating Ivanti Neurons for ITSM with iPaaS recipes to perform tasks, create records, and trigger various outcomes through iPaaS connectors.

Configure a quick action to execute an iPaaS recipe

1.Log in to Ivanti Neurons for ITSM as an Administrator.

2.From the Service Desk console, open the required workspace. For example, open Incident.

3.Create a web request action:

If you are using the Modern UI, do the step (a), and then continue with step 4.

a. Select More > Edit Actions > Graphical Action Designer.

The Graphical Action Designer is displayed.

Web Request in Graphical Action Designer

Image of a typical Neurons for ITSM deployment.

•Select New Action > Web Request

•Select the Web Request from the left pane, and drag it to the design screen.

•Connect the Start block to the Web Request Action using the available connector tools.

•In the Settings pane in the window, enter the details in Name and Description .

•Select Web Request Action, and set the method type to POST or GET, depending on the webhook type.

If you are using the Classic UI, do the step (b) and then continue with step (4):

b. Select More > Edit Actions > Classic Action Designer.

The Classic Action Designer is displayed.

•Select Create New Actions > Run Rest Web Service.

•Enter details in Action Name, and Action description.

•Select the Request Type, and set the method type POST or GET, depending on the webhook type.

4.In the URL field, enter the webhook address from the iPaaS recipe that uses a webhook triggered action.

Example:

"https://webhooks.workato.com/webhooks/rest/809f5852-2787-4786-8500-57423e914987/get-incident?RecId=" + RecId

5.Add query parameters as required. Use available Incident fields from the right pane to populate parameter values and then click Save.

6.The Quick Action sends a web request to the iPaaS recipe, which can:

•Notify users via email

•Update related incidents

•Trigger automation tasks, such as sending notifications to Slack or Teams through iPaaS connectors.