To Configure Banners and Favorites

Role:Administrator.

The following procedure describes how to configure Banners and enable the Add to Favorite option in the Self Service Portal V3. You can apply a default banner across all workspaces or override it with page-specific banners. Banner settings allow you to define images, overlay colors, text, and search behavior. You can also configure static or dynamic Hero banners with multilingual content and call-to-action links. Additionally, you can enable the Add to Favorite icon to let Self Service users mark frequently accessed pages for quick access.

Recommended formats for all the banners are .png, .jpeg, .gif, and .svg recommended dimensions for the banner are width = 1920px and height = 512px for large size, 256px for medium size, and 128px for small size. The maximum supported file size for banner images is 2 MB. If the uploaded file exceeds this limit, the system displays an error message.

To use .svg files in banner configurations, you must first add *.svg to the list of allowed attachment types. By default, .svg is not included in the out-of-the-box (OOTB) list. If it is not added, the application will display an error when you attempt to upload the file. To enable it, refer to Allowed File Extensions, and add *.svg to the list.