Terminal Servers and Remote Software Execution

A software application that runs remotely on a terminal server will be detected if the Neurons for ITSM agent is installed on the terminal server and is associated with the client computer or terminal.

The application creates a configuration item record for the client computer or terminal if one does not exist, with the configuration item type set to workstation. The client computer or terminal configuration item shows the terminal server configuration item as a host. The terminal server configuration item shows the client computer or terminal as a guest.

The application displays any software applications run remotely on the Software tab of the configuration item record for the client computer with execution environment set to remote.

Software applications run remotely from a client computer are included in the installation counts shown in the Software Inventory workspace. For example, if an application is installed on a terminal server and is run remotely from two clients, the installation count is three.

The application detects and shows remote applications in the same way as local applications (such as occasionally, monthly, weekly, and daily).

About Virtual Applications

Virtual applications run in a self-contained virtual environment rather than being installed on the host computer.

Virtual applications count towards installation counts. Virtual application usage is detected in the same way as local applications.

When the Neurons for ITSM agent detects a virtual application, the application displays the software application on the Software tab of the configuration item record with execution environment set to virtual.

Viewing Guest-Host Relationships

1.Log in to Neurons for ITSM.

2.Open the CI workspace.

3.Sort and select any one of the configuration item types.

4.Click the Guest tab to view all of the clients of the current computer. If the machine you are on is a server, the Guest tab might be populated.

5.View the Relationship Type field.

6.Click the Host tab to view all of the host machines of the current computer.

If the machine you are on connects to a host, the Host tab is populated.

7.View the Relationship Type field.

Neurons for ITSM manages inserts and updates by auditing the host computer. Remote applications and guest relationships do not disappear after a full audit is received by a computer. However, the application removes any remote applications that have not been used for more than 90 days. After all the remote applications are removed from the guest computer and if remote applications are not run in a host, their associated guest-host relationship is also removed.

Examples of Guest-Host Relationships

The following is the Host tab for the virtual server, which shows its hosts and indicates that they are virtual machines:

Viewing Software Execution Environments

1.Log in to Neurons for ITSM.

2.Click the CI tab.

3.Sort and select any one of the following configuration item types:

•Workstation

•Server

•Virtual Workstation

•Virtual Server

4.Click the Software tab to view all the execution environments. The execution environments can be as follows:

•Local software is installed locally. The following shows locally installed software on a terminal server:

•Remote software is installed and run on a remote machine. Note that desktop software run remotely on a terminal server still requires a license.

•Virtual software is contained in its own virtual execution environment. This virtual environment can be stored locally or remotely.