Working with Teams and Groups

You can share conversations on the Social Board with specific teams and groups.

•In the Social Board workspace, a team is defined by an administrator but anyone can create a group.

•Messages sent to a team are delivered to all team members and responses by a team can be viewed by all team members.

•Messages posted to a group can be viewed by everyone in the group. Anyone with access to the Social Board can join a group that you have created. You cannot choose which members can belong to your group.

Creating a Group in Your Social Board

1.Log in to Neurons for ITSM.

2. Open the Social Board workspace.

3.Click Groups activity > Manage Groups. The Manage Groups page is displayed.

4.Click Create new group. The Create new group page is displayed.

5.Enter information into the fields:

•Name, Owner - auto-filled from your log-in user role, and Description.

6.Click Save to save the group.

7.Click Close to close the Create new group page.

Joining a Group

1.Log in to Neurons for ITSM.

2. Open the Social Board workspace.

3.Click Groups activity > Manage Groups. The Manage Groups page is displayed.

4.Click Join a group. If you have already joined a group, skip this step.

5.Click Join from the Public Groups tab within the group box.

6.Click Close.

Leaving a Group

1.Log in to Neurons for ITSM.

2. Open the Social Board workspace.

3.Click Groups activity > Manage Groups. The Manage Groups page is displayed with your current groups.

4.Click Leave.

5.Click Yes for the prompt message.

The group no longer appears on the My Groups tab.

You cannot delete a group, but you can leave a group. However, you cannot leave a group that you created.