Fixed Issues - 2025

Emails sent from Service Requests are still displaying incorrect date.

Date or time field populates data four hours behind unless a prompt is used; issue resolves if GlobalConstant EnableActionService is set to false.

'Boxed' content width does not work on workspaces in UI V3.

Unable to open MyItem records from search results in Self Service UI V3.

Knowledge approvals not displaying details in UI V3.

Missing actionid error upon submitting a form offering.

URLs entered in quick links in enterprise page are removed after publishing in UI V3.

Help text in request offering does not word wrap in UI V3.

Duplicates in the Service Requests list in UI V3.

Disabled Employee accounts retain API or API Key access.

Disabled employee account API key access returns an incorrect response.

From version 2023.2, GAD is enabled by default for all customers. It is available only to Admin roles.

Device field LDAPUser.PrimaryOwner.Shortname is not syncing when pushed from Neurons.

In the UAT environment, request offerings with Japanese name/content fail to save, showing a DbTimeoutException after 60 seconds.

The link used different ParentToChildLinkName and ChildToParentLinkName. Updated ChildToParentLinkName to 'Hosts' in CINamedRelData to fix. Link now shows as "Hosts" in available relationships.

Testing the OOTB CI Availability metric fails at Object Mapping with a server error. No data displays in the metric.

Audit History duplicates records.

Articles with uploaded files show "file uploaded" without filename or extension. Downloaded file has no extension and can't be opened.

In the Incident Business Object, selecting a Related Problem opens a pop-up. Clicking any field to resize closes the pop-up unexpectedly.

System not reachable after pushing a package or copy-to-replace through OPS Console due to timestamp error, IIS crashes.

Custom dashboards, including the 7it Weekly Trend Dashboard, failed to load due to a casting error in Analytics Metric following the 2025.2 upgrade.

The REST API for Knowledge object attachments did not return correct binary data when querying binary fields, resulting in incomplete values.

Applying the IxM_Upgrade_ITAM_Drop#15_To_Drop#33.MetadataPackage in UAT triggered 12 metadata commit errors due to duplicate definitions, although the same package completed with only warnings in Staging.

In Dashboard V1 and V2, maximizing a filtered dashboard part resets the filter, displaying unfiltered data instead.

In OOTB 2023.3 and 2024.3, the Team field in the Wait for Event block appears in the field list but does not populate drop-down values, making it unusable.

Enabling the EnableActionService global constant prevents Graphical Action Designer actions and triggered rules from updating the Incident.Status field or creating journal notes.

Using the End Point Parameter section in a Run REST Web Service Quick Action returns a collection enumeration error when executed, affecting versions 2024.2 and 2024.3.

In 2025.2, canceling a request offering with unsaved changes requires two attempts to complete, due to regression introduced in the upgrade.

In Entra ID Import, opening the Field Mapping tab before other tabs prevents the mappings from displaying, unless another tab is selected first.

In FFW PLT VM and NVW PLT environments, service request workflows do not trigger and remain in Submitted status due to internal processing errors.

Request offerings using 'IN' expression logic fail to display dependent fields in UI V3, although they work correctly in UI V2.

In a public sector tenant, some incidents receive only the final SLA escalation notice after resolution, while intermediate escalation levels are skipped.

HTML Viewer control fails to render embedded content using <iframe> or <object> tags in versions 2023.2 and later, although it worked in 2023.1.

In a financial services tenant, SLA escalation watches occasionally display incorrect Total Running Duration values that do not match the actual elapsed time.

In 2025.2, REST API does not sort records correctly by CreatedDateTime when using the $orderby parameter.

Recurring prices on checkbox fields do not appear in the Preview or Cost pane unless a one-time price is also configured.

REST API for Knowledge on Object Attachments does not work with binary fields.

Expression: "Warning: The left operand of / is not a numeric or currency value and cannot be converted to a Number value."

Icons with long labels are now vanishing from toolbars and being collapsed to the right.

GetFormViewData: can't find view for displaying record when creating a record from Spanish Quick Action.

Changing sorting on some columns as Mobile Analyst role causes the search result to show empty.

Update Mobile app to conform to IOS/Microsoft compatibility.

Neurons Device Agent ID field information is not populated in ITSM CI Device.

RO Workflows are duplicated in lower tenants after a push.

In SS Mobile role and UI > My Items > open Approval (vote) my items record > 'Cancel' button cancels the parent service request.

Various Fields in an RO fail to populate when under UI v3 but work fine in UI v2.

Disabling Software Inventory in Ivanti Neurons Asset Import Configuration does not stop Software from being imported through service bus (or API method).

HTML tags are visible in prompt to populate fields that are Required for saving a request offering in UI V3.

Unable to modify the length of the Login ID field on the Frs_CompositeContract_Identity object.

Service Request Subcategories are not displayed in Italian translation in classic UI.

Incident Escalation report counts percentage value of 'Incidents Resolved At First Call' incorrectly.

No Option to Directly Upload Attachments to the Attachment Workspace.

After restarting services via SCW, not all services are re-enabled - both Ivanti and IIS.

Calculation is not working properly on label field.

Strange validation error when uploading .xsl file to email listener connection (Email XSLT processing).

Web Service Quick Action Persists in Utilizing Port 80 Against Defined One.

The number of Request Offerings in the Most Popular section of Service Catalog workspace may drop to very low values.

Resizing Fields in Related Problems Causes the Pop-up Window to Close.

API relationship calls (create and delete relationships) on extended objects is inconsistent.

Ticket Sync and Sharing connector - JIRA implementation issues.

CI Forms incorrect OOTB on Invoice.Default Asset Tabs.

Azure AD Connector sync crashes main script if extension attribute contains}_

Security History logging shows 'Timeout' logouts before session expiry timer is met.

Timezone on change field unusable in approval workflow block.

Local image referenced by relative path in the description field Has http:// added to front of the path and fails to display.

Incomplete S3 configuration Error logs in customer tenant.

Boolean fields in report parameters cannot be set to false in ISM.

Unable to drag and drop column in style editor in self-service V3.

The Owner remains highlighted and a required field despite the Incident being altered back to the Logged state and the mandatory flag being removed from the Owner Team field.

Change Schedule not showing any data.

Teams bot - customized Incident questionnaire does not respect sort field / order.

Unhandled System Exception: Invalid Length for a Base-64 Char Array or String Saving a Change to a SymmetricallyEncryptedString in Certain Locale.

Favorites doesn't remove from SelfServiceFavorite after deleting Request Offering.

Service Catalog in SSM Takes up to One Minute to Load, Whereas It Loads up Immediately When Using Self Service User (The Classic UI – v1).

Simplify Expression breaks stored expression logic.

Export data quick action generating error - Unhandled system exception: Error in the application.

When using SAML external authentication searches are using UTC instead of the local time zone.

When user logins through SAML auth and they export business object records, any date/time fields will not match the same time in the same field in UI.

When maximizing a filtered dashboard part, it doesn't keep the filters that are set.

Request offering fields name text reverted to old value.

When entering a value in the To field as it becomes locked for editing. Can only delete it.

Operations Console doesn't run scrubbing SQL scripts during PUSH an operation.

Clearing the Preview form for Announcement Layout does not remove the preview form on the front-end UI.

Inaccurate responses to queries where the JSON response is missing records and data properties.

Tenant reading subject line when not configured to read a BO object on email listener.

The Edit and Cancel buttons do not appear on a submitted Service Request in My Items in the Self-Service UI if the location where the specified Request Offering is published has children.

Teams Bot Not Working Correctly - Chat in Unavailable at This Time.

Translation for Dashboards v2 is not working.

"Select All" option in the list control, Does not work as expected.

Malformed REST API URL crashes the application.

Request Offering Item Configuration Editor does not display expressions correctly.

Customer cannot accept the EULA.

IAZ PRD slowness issue.

Object Reference Error with a new Quick Action using the Expression $(CreatedDateTime)

Simple search not working correctly with numbers and dots.

Server Logs flooded with error pushToTenantDB-not SQL Exception:Violation of PRIMARY KEY constraint 'PK_Logs'. Cannot insert duplicate key in object 'dbo.Logs'.

Service Request not loading in Self Service v3.

Refresh Icon missing from Dashboard v2.

Parameter 'Suggested Profile Applications': Index was outside the bounds of the array when SubmitRequest SOAP API.

Self Service Tile's Icon position change.

Request Offering Parameters ignored in UI V3 but works in UIv2.

2024.3 Azure AD Connector - custom mapped field data does not come through in the sync / gets overwritten with spaces.

Translation import 'undefined' message.

2024.3 Azure AD Connector - Import filters conditions do not work as expected.

Adding filter expression to CI.CICITypeFQDNIndex Index does not write to SQL side index despite successful save in the GUI.

Self Service UI V3: API Permissions error.

[Stored Prompt] - Default Value > Value Expression > Expression editor is a Blank White Screen.

Discovery - Update Software Inventory web service connection fails in 2024.2.

iOS Notifications Not Pushing Any Notifications.

Style Editor adjustments create empty transaction record.

Graphical Action Designer - Buttons render off-screen.

Timeout because of Employee Object Permissions.

Spanish translation in Self Service v3 is not working properly.

[UI V3] - Global Settings not working for translated values.

Exporting a report using the Export Data quick action to the FTP server creates a file with the .excel extension instead of .xls.

Azure AD Employee Import to ISM issues - Are wildcard filters supported? Can ExtensionAttributes be imported?

Status details are not loading correctly in Self Service portal v3 using Spanish locale.

ITAM uplift package conflicts with LOB HR package where both attempts to create the same field but on different CI objects and causes issue.

Self Service v3 will not display Sections/Modules after following specific design steps. Published page breaks is blank.

Switch To Modern Survey Toggle does not remain on.

Modern Survey doesn't work as expected when welcome message is not filled.

The system times out the wait for event block immediately when you use the after operator with a specific time that is already passed.

PSO Metadata Upgrade Issue - Fields and Business Rule Missing Post ITAM Upgrade.

Labels in surveys are seen with a line break.

Self -Service v3 Dropdown Selection Fields Appear Short and Do Not Auto-Size.

The field indent option not working as expected in UI v3.

Ampersands in a service request template name not displaying correctly in UI v3.

Data Archive: Error in connector when data archival happens in staging for tenant - uk-stepsodexonet-stg.saasiteu.com

Date Time format in Italian locale causes searches to fail with the error ' \'invalid value "DD/MM/YYYY HH.MM" for datetime field CreatedDateTime in search condition.'

Teams Bot - FAQs Are Displayed to User Regardless of Their State in the System (Archived).

SSM v3 sections/modules cannot be added.

Navigation Menu Display Name Cannot Be Saved in Page Editor for Self Service UI v3.

Journals in the Flex Control are nested when a Journal Note contains more than 10,000 characters.

Survey is not loading, giving invalid session error.

Every user can access any business object records using APIs, even if they do not permissions for this object via the application.

Teams bot fully working other than service request creation.

Self-service UI v3 Does Not Support HTML Rendering in Journal Notes.