Fixed Issues - 2026
Version 2026.2
The following issues have been fixed in the 2026.2 release:
|
Problem ID |
Title |
|---|---|
| 99649 | When a CI#Facility record is updated a transaction entry is created unexpectedly. |
|
99987 |
Error message after session timeout occurs while using Azure SSO in Self Service Mobile. |
| 100626 | Running a quick action takes a long time the first time after you sign in to the system. |
|
101555 |
Using the 'Get Business Objects by Filter' Rest API call some filter conditions do not return the correct results |
| 101741 | The function NumericFormat(number,"CURRENCY",2) is not working as expected when we use it from workflow. |
| 101838 | When maximizing a filtered dashboard part, it does not keep the filters that are set. |
| 102041 | The switch block in the custom design does not use the correct exit port. |
| 102490 | SMTP send email fails, but emails continue to process. |
| 103288 | The parameter tab is missing a scroll bar. |
|
103619 |
Update Object QA cannot run against survey metric view. |
| 103949 | The AddMonths function returns inaccurate results for invalid dates. |
|
104209 |
journal.email rollup relation behaves differently than journal.notes and journal (general). |
|
104225 |
Data archival and retrieval are not functioning as expected, and no troubleshooting guidance is available. |
|
104315 |
Cannot read properties of undefined reading 'length' when using a rollup chain to display emails from approval vote tracking in service request. |
|
104654 |
An API call uses different operators in the SQL database compared to those specified in an API request. |
|
106289 |
Approval works differently in UI V3 compared to UI V2. |
| 106762 | Opening multiple records at the same time causes some some records to fail to load - Rejection of UI Bug - This resolution is not acceptable for customer use. |
| 107076 | Accessing approvals in Self Service UI V3 causes an error. |
| 107575 | Inconsistencies in the UI in the Configure Application (AdminUI). |
|
107607 |
My Items sort by ID does not work when the ID value starts with alphabetic characters in UI V3. |
|
107684 |
Email processor misses some emails entirely. |
| 107866 | Russian characters in category names are not displayed correctly in request offerings. |
| 107886 | Attachments are missing when uploaded to S3 storage. The logs contain 'TargetSite: System.String GetS3BlobKey(System.String)'. |
| 108084 | The CurrentUserRole() function does not return the correct role when used in a quick action. |
| 108091 | The quick action that previously generated the web token no longer generates the token in the test tenant. |
|
108223 |
Fields used in request offerings are case-sensitive in Self Service UI V2 and UI V3. |
| 108233 | Error when attempting to apply enhanced permissions to role. |
| 108534 | Chat button on mobile device preventing submitting requests. |
| 108560 | Web service quick action persists in utilizing port 80 against defined one. |
| 108590 | MS Teams bot - During analyst chat session typing "help" will end the analyst chat and show the help dialog. |
| 108752 | Images lost UI V3 refresh UAT. |
|
108924 |
A single email sent to multiple listener addresses only processes once. |
| 109096 | Attachment Handler is adding extra characters to text files encoded higher than UTF-8. |
|
109161 |
In 2025.3, the Self Service UI V3 list widget does not work when a date/time field is displayed as the first customizable field on cards. |
| 109199 | Timezone picker controls do not render correctly. |
|
109232 |
The given key was not present in the dictionary when creating new task on service request. |
|
109286 |
Field does not auto-populate in Self Service roles when UI V3 is assigned - default value expression fails. |
|
109295 |
Editing a saved QA in the graphical designer behaves unexpectedly when the locale is not English (US). |
|
109447 |
Error occurs when inserting a task on a service request: “Business object could not be saved due to the following error(s): The given key was not present in the dictionary.” |
| 109475 | In Self Service UI V3, incorrect parameter values are displayed on My Items. |
| 109668 | The NewObject action works differently based on the current search in use. |
| 109734 | Knowledge form layout is not reflecting correctly in Self Service UI V3 |
| 109745 | Request offering form in Self Service UI V3 does not apply visibility rules correctly. |
| 109777 | Cannot clone request offering. Times out in production. |
| 109817 | The StripHtml() function no longer works as expected when text is entered in a shorter field. |
|
109894 |
After upgrading to 2025.4, some tenants cannot create new Employee records using Entra ID import. |
|
109919 |
RFI - In UI V3, the List display field in a request offering shows fewer values in the validation list compared to UI V2. |
| 110007 | The More icon (>>) is missing from the form toolbar when the toolbar is full on opening a record. |
|
110010 |
The Ivanti production tenant is down. |
| 110072 | Failure of date range validation in dependent fields within request offerings. |
| 110090 | In Dashboard V2, alerts are not displayed correctly after a certain length. |
| 110092 | Line breaks are removed in the extended task block after saving the expression field. |
| 110111 | NVZ - API calls taking 30+ seconds to load. |
| 110178 | Since the 2025.4 upgrade the breach date and time are not cleared when the escalation is in a paused state. |
| 110299 | Incorrect translation with closed incidents in Self Service UI V3. |
| 110328 | [2025.4 Regression] Incident formatting broken by table in email body. |
| 110363 | Broken help link on field mapping tab. |
| 110379 | ISM attempts to discover and connect to devices on your local network. |
| 110382 | Team name ending with a number displays as a date on dashboard. |
|
110465 |
[2025.4] - Using certain email bodies from customer automated systems prevents removing the email body when forwarding or replying. |
| 110478 | Pasted attachment has wrong extension. |
| 110528 | The drag and drop of the initial attachment into the attachment area does not work. |
| 110553 | Selecting the ‘Back’ option after altering the size of the screen when viewing a triggered action business rule which uses a composite action, causes the screen to freeze. |
| 110666 | Issue with localized object matching highlighting of matching text. |
| 110671 | Unhandled system exception: Unable to resolve object type for the MetaDataDefinition.Revisions.R1.QuickActionMetaData object when using web script action in a composite action in a business rule. |
|
110790 |
When a user attaches a file to a Service Request in Self Service and then Deletes the file; it still displays to the user as attached. |
|
110812 |
In Service Request forms, list control checkboxes are selected by default in UI V2 but not in UI V3. |
| 110869 | Logout button cannot be removed from self service. |
| 110933 | Unable to select styles or set style by expression in modern nova layout designer. |
| 110970 | Concatenate expression in RO sums the values rather than concatenating the strings in Self Service UI V3. |
|
110976 |
Entra ID import fails when the 'Localized' checkbox is enabled for the DisplayName field in the FRS_Def_Role business object. |
|
111087 |
The Action service global constant changes the behavior of translated fields. |
|
111119 |
Self Service V3 does not support Hebrew when searching for an employee name. |
| 111248 | Approvals and cases do not update after approval vote completion. The logs show 'CalcDuration: Incorrect DateTime kind' errors. |
| 111282 | Attachments with & character causes the downloaded file name to convert the & into &. |
|
111284 |
In the New Task popup, expanding the Teams dropdown displays all teams after a service is selected and then deleted. |
|
111904 |
Archived record cannot be retrieved. |
|
111939 |
In Self Service V3, contact search in the incident form does not function correctly in Hebrew language. |
|
112113 |
Errors occur when executing a webhook quick action that includes web service script actions in production environment. |
|
112635 |
Since 2026.1, webhook variables do not work when Action Service is enabled. |
|
1816033* |
Watchdog does not update the Web servers business object in production environment. |
* Marked are Internal issue IDs.
Version 2026.1
The following issues have been fixed in the 2026.1 release:
|
Problem ID |
Title |
|---|---|
| 94297 | GetFormViewData: can't find view for displaying record when create a record from Spanish quick action. |
| 99009 | Console output does not appear in Logs when script logging is enabled. |
| 100167 | CI map tree takes long to load. |
| 100735 | Within Request Offerings extended task blocks lose their timeout condition after adjustment. |
| 100877 | ChildFold ignoring origin object. |
| 101078 | Page scrolling gets stuck on announcement with images when viewed using Self Service Mobile role. |
| 101129 | Emails created using a quick action from journal do not appear in email workspace. |
| 101391 | The incident P1 notification e-mail list work does not accept comma separated values. |
| 101503 | No request offering templates are displayed in the request details child tab when a second service request is created and populated in the workspace UI. |
| 101518 | Favorites not removed from SelfServiceFavorite after deleting request offering. |
| 101624 | Self Service portal search returns inconsistent search results. |
| 101877 | UI action defaults to group leader when using NewObject command id for group object. |
| 102317 | Clearing the preview form for announcement layout does not remove the preview form on the front end UI. |
| 102665 | After copying an existing request offering and attempting to save it results in error: ‘Unhandled System Exception: Exception of Type System.Exception Was Thrown.’ |
| 102669 | Tree tile filter criteria will not save when using a Function such as $(CurrentLoginId()) in dashboard V2. |
| 102867 | Advanced search in service request parameter dropdown selections ignores pick list constraints. |
| 102890 | Content type is automatically changing even when included in the header parameters in a run rest web service. |
| 102981 | 'System' objects cannot be queried by the API. |
| 103013 | 'Hidden Expression' use Boolean value to show tab fails to work on refresh of form. |
| 103465 | SFTP integrations scheduled jobs failing. |
| 103470 | RFI - What and how to debug when schedulers not working. |
| 103637 | Publish request offering to specific roles is not working. |
| 103952 | Send email triggered action rule on Journal#Email BO replacing the ToAddr with the value same as FromAddr. |
| 104366 | Advanced search breaks if child objects of contact do not have any full text indexed fields. |
| 104375 | Time values not visible in Firefox browser in Self Service UI V3. |
| 104382 | "Object Reference not set to an instance of an object" when drilling into chart for month of August in dashboard V2. |
| 104429 | An hourly schedule, configured to start at 12 or 24 and execute every 12 hours, is initiated only once per day. |
| 104478 | Service catalog is not working correctly when trying to secure the organizational unit object. |
| 104912 | Workflow with SendMail QuickAction type is incorrectly updating the ToAddr field on an incoming email. |
| 105000 | Editing a web service connection script with multiple UI tabs open causes wrong script to be updated. |
| 105045 | Packages consisting quick actions using decision blocks are not properly imported / exported. |
| 105167 | Using the dashboard V2 functionality, the data labels and labels include count options that are deselected when the pie chart is opened for editing, having been selected previously. |
| 105230 | Searching for a request offering with parenthesis in the name has different results. |
| 105324 | Service request not showing images from request offering template. |
| 105463 | View all results option displaying just top 20 results in Self Service UI V3 instead of all results. |
| 105584 | When raising a case through the UI V3 Self Service portal, the dropdown category pick lists causes the system to hang / crash. |
| 105653 | New azure AD import error without facilities package installed. |
| 105803 | Self Service UI V3 does not respect text formatting in HTML fields. |
| 105912 | Localization issue - non-English unicode characters display as question marks in default saved search for child tab link. |
| 105983 | Favorite saved searches list appears truncated for service desk analyst role. |
| 106185 | Entering a translation "Solicitud de teléfono móvil" for Spanish in the request offering "Name" results in error. |
| 106289 | Approval works differently in UI V3 Compared to UI V2. |
| 106586 | OOTB state of the status field for asset data mapping workspace is inconsistent for several CI types compared to the main types like computer. |
| 106612 | Getting an error message when trying to enter an incident ticket. User is not in the validation list of validated field incident.owner. |
| 106623 | StripHtml not working as expected - object reference error when using parameter "True". |
| 106648 | Recurrent prices on check box field(s) not showing in preview at all, or in cost pane unless there is also a one-time price. |
| 106690 | Accessing an SR with approval through my items, unable to scroll to add note when using mobile device or emulator in UI V3. |
| 106733 | Error on pop-up views for expression-required fields triggered by buttons. |
| 106843 | Unable to select 'Alerts' object from the dropdown in Self Service portal editor. |
| 106927 | After making multiple changes on different tabs of the CI computer asset, not all of the changes are saved. |
| 106989 | Neurons import is no longer doing an incremental sync. |
| 107050 | Cannot export the field values calculated by a calculation rule. |
| 107169 | Huge logs like Attachment with ID is not present in S3 being generated inside the all PRD landscape tenants. |
| 107177 | In the Self Service mobile role, when using a non–English (US) locale, it is not possible to resolve an incident at creation using a knowledge article. |
| 107247 | UI action creating service requests behavior is undefined. |
| 107298 | Service catalog favorites exceeds limit but favorite ROs are nowhere near limit after deleting RO. |
| 107301 | Enabling AI features leads to errors in the log. |
| 107348 | SQL query taking longer to process based on order. |
| 107551 | In "Notification" workflow block and in the address fields, entering in too many email addresses will not allow an editing it later. |
| 107559 | Scroll bar is missing in Self Service mobile portal V3. |
| 107645 | UI V3 translation issues with non OOTB languages. |
| 107666 | Users custom search does not return the same number of rows as it says it returns. |
| 107743 | Quick action created via graphical action designer cannot be added to package due to transaction set ID 0 (Blank). |
| 107745 | Field width concern over 825 in Self Service UI V3. |
| 107824 | HTML formatting in request offering list controls is displayed in UI V3 only. |
| 107853 | Unable to cast object of type 'System.DateTime' to type 'System.String'. |
| 108016 | Cannot submit and view custom object - Unhandled system exception: getformviewdata: form view formview is not found in layout in UI V3. |
| 108289 | Icons disappear from vote summary after any change to ApprovalVoteTracking.Summary list in Ivanti ISM. |
| 108481 | Updating the team name does not update the corresponding workflow blocks, causing workflows to fail. |
| 108491 | When using the Neurons Bots action in a quick action, if the bot selected has Inputs, the 'formula' view does not display all expected options, such as the list of fields, functions & time-zone 'tools'. It only lists 'Code Snippets'. |
| 108520 | Unable to resolve an incident in UI V3 using a knowledge base article. |
| 108796 | Incidents API returning 204 since upgrade to 2025.3. |
| 108820 | Clicking preview after a change to the filter conditions in an entra ID import does not work if changing from 2 or more existing ‘and’ or ‘or’ conditions. |
| 108947 | Creating a triggered action for a business rule using the graphical action designer with a field event set using the status field always returns the status for incident. |
| 108950 | Incident correlation is not working, related incidents with identical details do not appear in the data set. |
| 108987 | Help text does not disappear. |
| 109030 | Double quote character in JSON payload crashes incoming web service. |
| 109036 | Expressions In request offerings are case sensitive in UI V3. |
| 109043 | Submission of incidents fails; summary fails to render form so description can not be entered. ActionID errors when submit button is pressed in UI V3. |
| 109054 | Images and Information Overlap in V3 Request Offering Form |
| 109129 | Check box in request offering does not Pre-populated in Self Service in UI V3. |
| 109157 | From field in business rules triggered action is not editable if length of text exceeds visible field viewing area. |
| 109200 | Opening and closing a read-only description field causes the following error: ‘There are unsaved changes that would be lost. Do you want to save’. |
| 109220 | Matching panel greeting is hard coded to pull full name but cannot differentiate between first and last and displays as Last, for some customers. |
| 109225 | Can't save quick action error when trying to save anything in the request offering's workflow. |
| 109286 | Field does not auto-populate in Self Service roles in UI V3. Default value expression fails. |
| 109300 | Banner color does not match associated hex color code in UI V3. |
| 109333 | On link triggered action rule does not trigger in UI V3. |
| 109371 | Loading icon persists when creating ticket in UI V3. |
| 109388 | Visibility expression does not work on attachments in UI V3. |
| 109449 | Cannot disable object matching and remove extra steps in logging records in Self Service UI V3. |
| 109456 | Catalog search slows down drastically when filter is applied in Self Service UI V3. |
| 109644 | Regression issue for API calls in 2025.4. |
| 109737 | Changed method to add note into incidents in Self Service UI V3. |
| 109738 | Summary field unable to clear text in Self Service UI V3. |
| 109852 | Text overflow in my Items cards when long text has no spacing in Self Service UI V3. |
|
1465601 |
When the Self Service portal is being accessed, 401 Unauthorised Error is displayed on the https://app.launchdarkly.com/API/V2/Projects/Ism-Analyst/Environments/Local URL. |
|
1453950 |
Recurring scheduled job stops unexpectedly. |
|
1474015 |
Import Jobs running multiple times. |
|
1601058 |
Home page loading Instead of Enterprise Landing page. |
|
1660720 |
Switching roles in Self Service UI V3 results in incorrect landing page. |
|
1590673 |
Hyperlink syntax in order to login and be directed to a specific Request in Self Service using UI V3. |
|
1731772 |
Incidents not being submitted in portal. |
|
1391040 |
Spend Intelligence Mapping does not bring data from Neurons to ITAM - Product Description > ivnt_ContractLineItem#ivnt_Entitlement.EntitlementDetail. |
| 1651325* | S3 attachment movement error after deployment. |
|
1733355* |
ITSM Reflected CSS injection via 'bg' parameter. |
|
106555 |
Employee Import from Entra ID does not trigger Business Rules or Workflows. |
* Marked are Internal issue IDs.