Cloning a Business Object
Role: Administrator
Minimum Version: Neurons for ITSM 2026.1
Feature Eligibility: To use this feature, reach out to your Ivanti Account Manager to enable the EnableCloneBO feature flag for you.
Cloning of business objects within Ivanti Production Cloud/Hosted Environments is disabled off-the-shelf and is not be supported. This feature is for Development, Staging, or UAT environment only. You can import the cloned business as a package into an Ivanti Production Cloud/Hosted environment.
The Clone Business Object feature allows you to create a new business object by using an existing one as a template. This process retains key configurations such as fields, layouts, grids, forms, and rules when setting up similar objects.
Cloning a Business Object
1.Log in to Neurons for ITSM as an Administrator.
2.Open the Configuration console > Build > Business Objects > select the required business object such as GRC_Policy.
3.Under the Details tab click Clone Business Object at the bottom of the business object page.
4.Enter a name for the new business object in the New BO Name field and select the required fields to clone or Check All if all the fields are required.
Once you select the Relationships option or select Check All, a dialog box shows to review auto-generated relationships as cloning the business object captures relationships up to one level. For more levels you need you need to create relationships manually.
5.Click Clone and click OK in the success pop-up.
6.Open the cloned business object and click Save.
7.Select one of the following options in the Resolve Indexing Discrepancies dialog.
•Accept database indexes to resolve and accept the related database indexes after cloning.
•Accept metadata indexes to accept only the metadata indexes of the database.
•Resolve later to save the business object right away and resolve any indexing issues later.
The cloning process also:
•Creates audit table for the Cloned Business Object if the audit tables exist for the original business object.
•Does not restricts from modifying the custom views and permissions after cloning.
Add Cloned Business Object to Top Level Tabs
To show the cloned business object in the Service Desk you need to add it to the Top Level Tabs of that particular role. For more information refer to Defining Top Level Tabs.
Limitations
•Clone Business Object works only with the standalone business objects. You cannot clone other type of business objects.
•The cloning process copies all other components of the business object except for the following components which you will add or edit them manually:
•The Roles, Named Relationship, and Workflows are not copied during the cloning process. You have to configure the related roles and workflows manually.
•Update all the scripts in Quick Actions to the newly cloned business object.
•For Fields except for Full-text Indexed and Semantic Enabled, all other field options or columns are cloned by default. You need to enable and configure these options manually after cloning.
•To enable Full-text Indexed and Semantic Enabled, in the Fields tab select the required field and select the Full-text Indexed and Semantic Enabled options.
•Clear the cache every time in order to see the cloned business object in the Business Objects tab and to view any additional or manual changes of the clone business object. To clear cache, go to Configuration console > Configure > Cache management and select Remove all cache items.
•Review both the cloned business object and any subsequent changes before deploying. Cloning a business object is a major operation.
•Ensure that the unique key in the index is not null before cloning. The Business Object enforces a constraint that the unique key cannot be null; if this condition is not met, the Business Object will fail to be created.