Accessing Self Service URLs in UI V2 and UI V3

Self Service UI V2 supports direct URLs that allow users open specific Self Service records, such as My Items, Service Requests, Knowledge Articles, FAQs, and Announcements directly in the Self Service interface. After authentication, the system opens the record based on the user’s assigned role and access permissions.

Direct links to open a my Items workspace with specific Rec Id

[TenantURL]/Modules/SelfService/#myItems/view/[RecId]

Example:

[TenantURL]/Modules/SelfService/#myItems/view/0E86F13BACA44013A4CFB381FD5744D9

Direct links to open a specific Service Catalog with specific Rec Id

[TenantURL]/Modules/SelfService#serviceCatalog/request/[RecId]

Example:

[TenantURL]/Modules/SelfService/#serviceCatalog/request/500D8CD5F13C4766880B9BC2D7EED4BD

Direct links to open a specific Knowledge articles with specific Rec Id

[TenantURL]/Modules/SelfService/#knowledgeBase/view/[RecId]

Example:

[TenantURL]/Modules/SelfService/#knowledgeBase/view/67D7CE23A90647D2AF7FC1BF86C8DDEB

Direct links to open a specific FAQ with specific Rec Id

[TenantURL]/Modules/SelfService/#faq/view/[RecId]

Example:

[TenantURL]/Modules/SelfService/#faq/view/0F21B2AE368740EAAF7FB4AF11DE5284

Direct links to open a specific Announcements with specific Rec Id

[TenantURL]/Modules/SelfService/#announcements/view/[RecId]

Example:

[TenantURL]/Modules/SelfService/#announcements/view/2360C0219A4F452AB5269BA26CC1AAD4

UI V3 supports direct workspace links for selected object types, including Knowledge Articles, FAQs, Announcements, and Alerts. These links allow users to open a specific record directly in the Object Workspace after authentication, based on their assigned role and access permissions.

Starting with release 2026.2, Self Service V3 supports the direct link URL format for my Items workspace.

Direct links to open a my Items workspace with specific Rec Id

[TenantURL]/Modules/SelfService/#myItems/view/[RecId]

Example:

[TenantURL]/Modules/SelfService/#myItems/view/0E86F13BACA44013A4CFB381FD5744D9

Direct links to open a specific Knowledge article with specific Rec Id

[TenantURL]/service/workspace/FRS_Knowledge/read/[FRS_Knowledge_RecId]

Example:

[TenantURL]/service/workspace/FRS_Knowledge/read/D78DE82D988E42A29E72DF1B9804E3C6

Direct links to open a specific FAQ with specific Rec Id

[TenantURL]/service/workspace/FAQ/read/[FAQ_RecId]

Example:

[TenantURL]/service/workspace/FAQ/read/5F1A6F28269E46BEA3590A489B9B559F

Direct links to view a specific announcement with specific Rec Id

[TenantURL]/service/workspace/Announcement/read/[Announcement_RecId]

Example:

[TenantURL]/service/workspace/Announcement/read/F873CF70BF8048538DFAB8685153414E

Direct links to open to view a specific alert

[TenantURL]/service/workspace/Alert/read/[Alert_RecId]

Example:

[TenantURL]/service/workspace/Alert/read/2E04AB058AC447758220CDE3C7F5E2E6

In UI V2, all redirect links are supported by default for all existing URLs. In UI V3, the links for opening tickets from emails work in the Open My Item and Service Catalog workspaces . The system opens the target record and does not require layout-specific parameters. When a user selects the link, the system authenticates the user and opens the request or incident record. Previously generated links now open the correct record. This feature supports all Form offerings and custom Business Objects (BOs).

My Items workspace

Redirecting links to open an Incident

https://tenant_URL/Login.aspx?

Scope=SelfService

&Role=SelfService

&CommandId=OpenMyItem

&ItemType=Incident

&ItemId=RecId

Redirecting links to open an existing Service Request

https://tenant_URL/Login.aspx?

Scope=SelfService

&Role=SelfService

&CommandId=OpenMyItem

&ItemType=ServiceReq

&ItemId=RecId

Redirecting links to view Approval Vote Tracking

https://tenant_URL/Login.aspx?

Scope=SelfService

&Role=SelfService

&CommandId=OpenMyItem

&ItemType=FRS_ApprovalVoteTracking

&ItemId=RecId

Redirecting links to Security Incident

https://tenant_URL/Login.aspx?

Scope=SelfService

&Role=SelfService

&CommandId=OpenMyItem

&ItemType=ivnt_SecurityIncident

&ItemId=RecId

Redirecting links to open a custom business object with Self Service mobile role

https://tenant_URL/Login.aspx?

Scope=SelfServiceMobile

&Role=SelfServiceMobile

&CommandId=OpenMyItem

&ItemType=[custom business object]

&ItemId=6F5FD9A3D99644AB86E7B70E2B3E3DD3

Redirecting links to open a HR case with Self Service mobile role

https://tenant_URL/Login.aspx?

Scope=SelfServiceMobile

&Role=SelfServiceMobile

&CommandId=OpenMyItem

&ItemType=ivnt_HRcase

&ItemId=398E90A653BE4AA08ACF7BB956AE3DA2

Service Catalog workspace

Redirecting links to open a specific request offering without role

https://tenant_URL/Login.aspx?

Scope=SelfService

&Role=role

&CommandId=NewServiceRequestByOfferingId

&Tab=ServiceCatalog

&Template=CD1A6F09651840759EFDEC74A82AB5AB

Redirecting links to open a specific request offering with Self Service mobile role

https://tenant_URL/Login.aspx?

Scope=SelfService

&Role=SelfServiceMobile

&CommandId=NewServiceRequestByOfferingId

&Tab=ServiceCatalog

&Template=CD1A6F09651840759EFDEC74A82AB5AB

•UI V3 supports legacy link redirection only when the layout name is included, ensuring records load fully with all details visible.

•For My Items workspace links:

•Include the layout name to open records correctly.

•Service Requests and Service Request Approvals do not require the layout name.

•When migrating from UI V2 to UI V3, update email notifications, bookmarks, and integrations to the UI V3 link format.

•UI V2 links may not function correctly in UI V3, as UI V2 links to My Items workspace can either redirect to the home page or display only the page banner without loading the full record.