Number of Agents in Busy State

Definition

The number of agents currently handling a customer call.

When an agent changes to the Busy state, Ivanti Voice increments the value of this statistic.

When an agent changes from the Busy state to any other state, Ivanti Voice decrements the value of this statistic.

When an agent is removed from the configuration while in the Busy state, Ivanti Voice decrements the value of this statistic.

Was this article useful?

The topic was:

Inaccurate

Incomplete

Not what I expected

Other