Voice

Ivanti Voice User Guide

2019.1

Ivanti Voice integrates automated call routing and management, bringing computer-based intelligence to your telephony functionality and tangible benefits to your customers, agents, and managers.

Your workforce is optimized with each phone call - Ivanti Voice identifies, evaluates, prioritizes, and distributes each customer’s incoming request quickly and appropriately. Ivanti Voice uses Interactive Voice Response (IVR) and availability-based or skill-based routing to ensure customers quickly receive the requisite attention from the proper agent.

Tasks for Admins

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