Internal Statistic Names

The following tables list the internal names of all Ivanti Voice statistics. Use these names when creating filters using Python syntax or when creating custom metrics.

Most statistics have two versions: scheduled and interval. Scheduled statistics (which have SCD in the name) calculate data recorded since midnight. Interval statistics (which have INT in the name) calculate data recorded in the last hour.

Agent Statistics

Agent Group Statistics

Contact Center Statistics

Service Statistics

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