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Interaction_Recording Table

Contains data about recorded conversations. Each database record contains information about one recording.

Column

Type

Description

REF_ID

string(128)

The reference to the interaction ID.

PATH

string(260)

The path to the audio file containing the recording.

INITIATOR

string(64)

The user ID of the recording initiator. The value may be NULL if the recording was a scheduled recording.

START_TIME

DateTime

The time when the recording started.

RATING01 -

RATING10

int

The ratings a manager or supervisor gave the recording after reviewing it (refer to Reports).

RESULT

int

The numeric result of the call recording.

ERROR_TEXT

string

Text representation of the recording error. The values is NULL if the recording was successful.

REVIEW_NOTES

string

The latest review notes.

REVIEW_USERID

string

The user ID of the person entering the latest review notes.

REVIEW_DATE

DateTime

Timestamp for the latest review notes.


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