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Ivanti Voice SaaS Configuration Process

In Ivanti Voice, SaaS settings are configured at various locations in the UI. The following process lists the tasks in the order to be performed.

Prior to following the process below, you may need to open various ports in firewall; refer to the Ports and Firewall Settings topic in the Ivanti Voice Administrator Guide. There are also Ivanti Voice settings to configure in ITSM SaaS on the Configure Voice Integration page.

Configure the FRS SaaS Connection Configuration section settings on the System Configuration > Contact Center Server > Integrations > FRS SaaS tab in the Ivanti Voice Management Portal.

Configure whether to allow Voice Toolbar users to designate an extension other than their user-assigned extension on the Contact Center Server > Advanced Configuration page (Allow Voice Toolbar user to override default extension field). Refer to Allow Default Extension Override for details.


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