Ivanti Voice/SaaS Configuration

This topic describes the Ivanti Voice configuration process. For application-specific information, refer to the documentation accompanying the application. Administrators must have system administrator-level knowledge of the application as well as Ivanti Voice.

You may need to install the Ivanti Voice Client if you decide to use the softphone (Ivanti Voice Communicator) instead of a physical phone, or if you need to access supervisor functions through the Ivanti Voice Agent Dashboard. The Client installation instructions are in the "Installation" chapter of the Ivanti Voice Administrator Guide. For Client unattended installation information within a SaaS environment, refer to the "Ivanti Voice in a SaaS Environment" chapter.

This section contains information about integration with HEAT 2013, which may be deployed either as a hosted solution or installed locally. The instructions apply to both.

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