Voice
Agent Properties
The following table lists the default agent properties.
Property | Type | Description |
IdleTIme | int | The idle time in seconds. |
NormalizedIdleTime | int | The percentage of idle time relative to other agents. |
ReservedInteractionID | string | The Interaction ID for which Ivanti Voice reserves the agent. |
Skills | string | A collection of the agent’s skills. |
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