Voice
Interaction Properties
The following table lists the default interaction properties.
Property | Type | Description |
CRN (Call Reference Number) | int | The identifier of the inbound call leg that initiated the interaction. This identifier is unique only during one Ivanti Voice start session; it can repeat if you restart the voice server. |
ANI (Automatic Number Identification) | string | The telephone number of the incoming call associated with the interaction. |
DNIS (Dialed Number Identification Service) | string | The telephone number dialed by the caller associated with the interaction. |
State | string | The current state of the interaction. The possible values are: 0=Unknown 1=Idle 2=Data Collection 3=Queued 4=Delivery Pending 5=Delivered 6=Held 7=After-Call Work 8=Completed For information on interaction states, refer to States. |
FirstInteractionID | int | The ID of the first interaction in the chain. For example, if a call is transferred there are two interactions for that call – one for the first agent and another for second agent. The second interaction has the ID of the first interaction in this property. |
PreviousInteractionID | int | The ID of the previous interaction in the chain. |
AgentID | int | The ID of the agent who handles interaction. |
ServiceType | string | The name of the service set by the voice application. |
CurrentApplication | string | The name of the application that created the interaction. |
CurrentBlock | string | The name of the block executing currently. |
SelectedCondition | string | The name of the selected condition if an Application Building building block has multiple conditions |
DisconnectedInBlock | string | The name of the block executing when the inbound call disconnects. |
Reason | string | The Not Ready reason of the agent if Ivanti Voice routes the interaction to an agent who is in the Not Ready state. |
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