The following table lists the default interaction properties.
CRN (Call Reference Number)
The identifier of the inbound call leg that initiated the interaction. This identifier is unique only during one Ivanti Voice start session; it can repeat if you restart the voice server.
ANI (Automatic Number Identification)
The telephone number of the incoming call associated with the interaction.
DNIS (Dialed Number Identification Service)
The telephone number dialed by the caller associated with the interaction.
The current state of the interaction. The possible values are:
For information on interaction states, refer to States.
The ID of the first interaction in the chain. For example, if a call is transferred there are two interactions for that call – one for the first agent and another for second agent. The second interaction has the ID of the first interaction in this property.
The ID of the previous interaction in the chain.
The ID of the agent who handles interaction.
The name of the service set by the voice application.
The name of the application that created the interaction.
The name of the block executing currently.
The name of the selected condition if an Application Building building block has multiple conditions
The name of the block executing when the inbound call disconnects.
The Not Ready reason of the agent if Ivanti Voice routes the interaction to an agent who is in the Not Ready state.
Was this article useful?
Copyright © 2019, Ivanti. All rights reserved.