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Interaction Reports

• Storing Interaction Records
• Searching Interaction Records
• Archive Interactions

Interaction reports are reports listing records of previous interactions within Ivanti Voice. You can view interaction records from a specific time period, or based on interaction properties and property values. Each record contains data you configure Ivanti Voice to track, such as the states each interaction passed through and the ANI of the inbound call. Records also include audio recordings of interactions you configure Ivanti Voice to record.