Outbound statistics are statistics based on the activity of outbound calls that meet the following requirements:
•The voice application handles the call
•The call has a Direction interaction property set to Outbound.
Outbound statistics do not include outbound calls that are not handled by a voice application. For example, if an agent calls an outside line and the call goes directly to the PSTN without being processed by a voice application, the call does not affect outbound statistics.
Outbound statistics are for use in environments with voice applications that handle outbound calls, such as automatic dialing applications. You can also configure Ivanti Voice to route all outbound calls through a voice application.
The Statistics Console lists outbound statistics on the Outbound tab. Statistic Definitions and Calculations contains the definition of each outbound statistic.
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