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Interaction Reporting Interval

To Specify the Interval for Database Updates:

1.Access the SME configuration page (Management Portal > System Configuration > Contact Center Server > SME) and click the Configuration tab.

2.In the Aggregation Interval field, select the interval (in minutes) for database updates. The interval must be between 1 and 60, and there must be a complete number of intervals in an hour.

3.Click the Update and Commit Changes buttons.

4.Restart the SME server to enact the changes to the interaction reporting interval.