Percent Calls Abandoned
For the contact center - The percentage of calls that were abandoned during the monitored period.
For a service - The percentage of calls associated with the selected service that were abandoned during the monitored period.
This statistic excludes both interactions derived from transfers and short abandoned interactions.
When an interaction is abandoned, Ivanti Voice performs the following operations:
1.Increments the number of calls put into queues during the monitored period.
2.Increments the total count of interactions abandoned during the monitored period.
3.Performs the equation:
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