Percent Calls Short Abandoned
For the contact center - The percentage of calls that were short abandoned during the monitored period.
For a service - The percentage of calls associated with the selected service that were short abandoned during the monitored period.
This statistic excludes both interactions derived from transfers and abandoned interactions that are not short abandoned. Refer to SME Configuration.
When an interaction is short abandoned, Ivanti Voice performs the following operations:
1.Increments the number of calls put into queues during the monitored period.
2.Increments the total count of interactions short abandoned during the monitored period.
3.Performs the equation:
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