Queued Calls Diverted
For the contact center - The number of calls diverted from queues during the monitored period.
For a service - The number of calls associated with the selected service diverted from queues during the monitored period.
The number of calls diverted to an external destination after queuing based on escalation rules or a caller request.
Was this article useful?
Copyright © 2019, Ivanti. All rights reserved.