Uninstall your current Ivanti Voice before upgrading to a new version.
To Back Up Data and Applications:
Back up the following directories before uninstalling Ivanti Voice:
•C:\Program Files\Ivanti\IP Communications Management\Data - Backs up the following files and directories:
•Host Configuration file (HostConfiguration.xml)
•SIP Server Configuration file (SipServerConfiguration.xml)
•Application Selector Configuration file (AppSelector.xml)
•Global Address Book file (AddressBook.xml)
•Automatic Speech Recognition configuration (ASR directory)
•User configurations (Users directory)
•C:\Program Files\Ivanti\IP Communications Management\Applications - Backs up the voice applications you created with Application Builder.
To Uninstall Ivanti Voice:
1.Select Start > Settings > Control Panel > Add or Remove Programs. The Add or Remove Programs dialog box opens.
2.Select Ivanti IP Communications Management Server and click the Remove button.
3.Navigate to the C:\Program Files\Ivanti directory and delete the IP Communications Management folder.
4.Reboot your computer.
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