Configure an Application
On the Applications Selector page (in the Management Portal, click System Configuration > Applications), you can create a configuration (or multiple configurations) for any application in the drop-down list at the top of the page, which contains all delivered applications and those created in Application Builder.
The list at the bottom of the Applications Selector page displays all applications currently configured.
Depending on which Ivanti Voice components you choose to install, Ivanti Voice includes configurations for several default applications, including the HEAT, GoldMine, and ITSM demo applications.
The Start Criteria column indicates how Ivanti Voice will use the application:
•Selected Always - The application configuration is always enabled. Ivanti Voice will use this application if the start criteria for higher-priority applications is not met.
•Disabled - The application configuration exists but Ivanti Voice does not use it.
•View - The application configuration is available only when certain conditions are met. Click the View link to see the criteria Ivanti Voice uses to determine when to use the application.
To Create a Voice Application Configuration:
1.In the Management Portal, click System Configuration > Applications.
2.On the Applications Selector page, click the drop-down list at the top of the page (below the Entry Name field) to check that your application is listed. If your application is not listed, click the Reload button to refresh the list of available applications.
If you modify an application (in Application Builder, for example) after loading it in Applications Selector, reload it by selecting the application from the drop-down list and clicking the Reload button; otherwise, your changes may not take effect.
3.In the Entry Name field, type a name for the application configuration.
4.In the drop-down list, select the application.
5.Click the Add Application button. The application configuration properties page opens.
Ivanti Voice generates a unique ID for the application configuration (displayed in the CLSID field).
6.On the application configuration properties page, in the APPLICATION SELECTION CRITERIA section, do one of the following:
•Select Selected Always.
•Select Criteria Builder.
The Criteria Builder option creates the View link on the Applications Selector page.
7.If you selected the Criteria Builder option, you can then configure the specific circumstances for which Ivanti Voice uses the application. Otherwise, continue to step 3.
•Click the Add Column button to add AND conditions to the criteria, which appear as additional columns in the table (all AND conditions must be met). The Add new column dialog box opens. Select a Type and Property, then click Add. A new column is added. Click the link in the new column. The Set Condition dialog box opens, enabling you to configure the Type of condition (such as a specific value or a range), then specify the value for that Type. Click Set. Add more columns as needed to establish the application criteria. To delete a column, click the red x icon next to the column name.
•Click the Add Alternative button to add OR conditions to the criteria, which appear as additional rows in the table (the OR conditions are alternative conditions). The row appears with a link in each column. Click the link. The Set Condition dialog box opens, enabling you to configure the Type of condition (such as a specific value or a range), then specify the value for that Type. Click Set. Add more rows as needed to establish the application criteria. To delete a row, click the red x icon at the end of the row.
You can use call properties such as DNIS and ANI as variables; for example, configure the criteria so an application runs if Ivanti Voice receives a call with a DNIS of 501.
8.Click the Update button for the APPLICATION SELECTION CRITERIA section.
9.In the Parameters section, the Single application instance configures Ivanti Voice to direct inbound calls into the same instance of the application, as opposed to starting a new instance of the application for each inbound call. The need for this option is rare, but it is useful for some applications. For example, if your deployment uses a telephone conference call application, run the application as a single instance to process calls coming into the conference, setting this option for applications designed to handle multiple inbound calls (applications that are not designed to work with multiple inbound calls might fail if you set the option).
10.Click the Update button for the Parameters section.
11.In the Initial Interaction Property Values section, use the Property Name, Property Value, and Comment fields to configure initial values for application properties. For instance, if you use the Applications Selector to load multiple configurations of a voice application, use this section to define different initial properties for each application configuration.
13.Repeat steps 6 and 7 to add more properties as needed.
14.Click the Update button for the Initial Interaction Property Values section.
15.Click the Commit Changes button. The new application configuration is added to the Applications Selector page.
Order of Applications
With each incoming call, Ivanti Voice evaluates the start criteria of each application configuration on the page starting with the application at the top of the list, and selects the first application with start criteria matching the call. Ivanti Voice then uses the application configuration to process the call.
To Change the Order the Application Configurations:
1.On the Applications Selector page, click the radio button of the application configuration you want to reposition.
2.Click the Up or Down button below the table to reposition the selected application configuration, thereby changing the order in which Ivanti Voice evaluates the configurations.
3.Click the Commit Changes button to enact the changes.
To Delete an Application Configuration:
•Click the radio button to the left of the application configuration, then click the red x icon.
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