Welcome to Ivanti Voice
Ivanti Voice uses the next-generation, standards-based IP communication transport - Session Initiation Protocol (SIP) - to integrate automated call routing and management, bringing computer-based intelligence to your telephony functionality and tangible benefits to your customers, agents, and managers.
Your workforce is optimized with each phone call – Ivanti Voice identifies, evaluates, prioritizes, and distributes each customer’s incoming request quickly and appropriately. Ivanti Voice uses Interactive Voice Response (IVR) and availability-based or skill-based routing to ensure customers quickly receive the requisite attention from the proper agent.
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