Server Name Change Option

The Ivanti Voice installation wizard creates default names for the following components:

Contact Center server

SIP Soft Switch (also referred to as the SIP server)

SME server

Voice server

License server

Media server

Each default name has the format <component> on <host_machine>. For example, the default name of the voice server running on a host computer named Primary is Voice Server on Primary.

Server names appear on the Management Console. You can use the Management Portal to change the name of the voice server and Contact Center server (refer to Voice Server Configuration). You cannot use the Management Portal to change the name of the other servers.

To Change the Contact Center Server Name:

1.On the Management Portal menu window, click System Configuration > Contact Center Server > Advanced Configuration. The Contact Center server Advanced Configuration page opens.

2.In the Name field, type a new name for the Contact Center server.

3.Click the Update and Commit Changes buttons to enact your changes.