Remote Media Server Configuration

There are a number of advantages for placing the media server locally at a remote site when deploying Ivanti Voice agents and phone trunks in geographically diverse locations, including enhanced audio and minimizing the load on the network. All other Ivanti Voice components, and the Ivanti Voice voice applications, remain at a central location, allowing for centralized call queuing and management. When designing an Ivanti Voice deployment using remote media servers, incoming calls will use the media server defined in the trunk settings for received calls, regardless of agent location.

Outgoing calls will utilize the central media server or an external media server (for more information, see ), regardless of agent or trunk location.

Configure remote media servers on the Host Configuration Remote Media Servers tab.

To Configure a Remote Media Server:

1.On the Management Portal menu window, click System Configuration > Host. The Configuration page opens.

2.Click the Remote Media Servers tab.

3.Configure the following:

•Name - Type a unique name for the remote media server. This name will be used by the SIP server and the voice server to identify the appropriate media server, and will also appear in the list of remote media servers on the System Configuration > SIP Soft Switch > Trunks/Gateways > Number Tab.

•Address - Type the IP address of the remote media server.

•Port - Type the port number of the remote media server.

•Recording Folder - Specify the path and folder name of the folder in which to store recording files (optional). If you do not specify a path for the recording files here, the system will use the path specified on the Quality Management Configuration Tab.

4.Click Add.

5.Repeat steps 3 and 4 for to configure additional remote servers as needed.

6.Click the Update and Commit Changes buttons to enact your changes.