Interaction_Recording Table
Contains data about recorded conversations. Each database record contains information about one recording.
|
Column |
Type |
Description |
|
REF_ID |
string(128) |
The reference to the interaction ID. |
|
PATH |
string(260) |
The path to the audio file containing the recording. |
|
INITIATOR |
string(64) |
The user ID of the recording initiator. The value may be NULL if the recording was a scheduled recording. |
|
START_TIME |
DateTime |
The time when the recording started. |
|
RATING01 - RATING10 |
int |
The ratings a manager or supervisor gave the recording after reviewing it (refer to Reports). |
|
RESULT |
int |
The numeric result of the call recording. |
|
ERROR_TEXT |
string |
Text representation of the recording error. The values is NULL if the recording was successful. |
|
REVIEW_NOTES |
string |
The latest review notes. |
|
REVIEW_USERID |
string |
The user ID of the person entering the latest review notes. |
|
REVIEW_DATE |
DateTime |
Timestamp for the latest review notes. |