Interaction Reporting Interval
To Specify the Interval for Database Updates:
1.Access the SME configuration page (Management Portal > System Configuration > Contact Center Server > SME) and click the Configuration tab.
2.In the Aggregation Interval field, select the interval (in minutes) for database updates. The interval must be between 1 and 60, and there must be a complete number of intervals in an hour.
3.Click the Update and Commit Changes buttons.
4.Restart the SME server to enact the changes to the interaction reporting interval.