Number of Rejected Transfers
For an agent, agent group, or contact center - The number of transfers routed to the selected agent, agent group, or contact center during the monitored period that were not answered.
For a service - The number of transfers associated with the selected service during the monitored period that were not answered.
This statistic includes interactions derived from transfers.
When an interaction resulting from a transfer changes from the Delivery Pending state to any state other than Delivered, Ivanti Voice increments the value of this statistic for both the agent and service associated with the interaction. The voice application will report that an interaction has ended in a transfer by setting the EndedBy interaction attribute to Transfer before terminating the interaction. The SME server uses that attribute to tell transferred interactions from others.