Configure the Outbound Bridge Application in Applications Selector

In this procedure, a scenario will be used to exemplify how to configure the Outbound Bridge application for use, based on the example in the procedure for configuring your dial plan. Depending on your circumstances, you may use different Applications Selector criteria settings when you configure the Outbound Bridge application for use.

Configure the Outbound Bridge Application

1.In the Management Portal, click System Configuration > Applications.

2.On the Applications Selector page, in the Entry Name field, type a name for the application configuration.

3.In the drop-down list, select the VPCore.OutboundBridgeApp application.

4.Click the Add Application button. The application configuration properties page opens.

Ivanti Voice generates a unique ID for the application configuration (displayed in the CLSID field).

5.For this example, add application selection criteria enabling calls that start with an 8 to execute this voice application:

The application criteria is configured to start with 8, not 9, because the initial call to the trunk (reached by dialing 9 first) stripped the 9 and replaced it with an 8.

  1. In the APPLICATION SELECTION CRITERIA section, select the Criteria Builder radio button.
  2. In the Call property:DNIS column, click the link.
  3. In the Type field, select Starts with.
  4. In the Starts with field, type 8.
  5. Click Set.
  6. Click the Update button for the APPLICATION SELECTION CRITERIA section.

6.Click the Commit Changes button. The new application configuration is added to the Applications Selector page.

Agent calls placed by dialing 9, followed by the PSTN number, will be routed through the Outbound Bridge application.