Building Block Definitions
Building blocks in the edit pane of the Application Builder are arranged on three tabs: System, Telephony and Routing, and Integrations.
Ivanti Voice Application Builder integration building block names have been changed to reflect Ivanti, Inc.'s current product offerings. If you have existing Ivanti Voice applications, manually update the names of the blocks in your applications. See Table 1: Updated Integration Building Block Names for a map of old and new block names.
System Tab
- Contacts Search Block
- Custom JavaScript Code Block
- DB Access Block
- DB Access Next Record Block
- DB Open Block
- EMail Block
- Exception Handler Block
- Exit Application Block
- Goto Block
- If Block
- Log Block
- Set Prompt Language Block
- Set Interaction Property Block
- Set Service Block
- SMS Block
- Start Another Application Block
- Twitter Block
- UM Crypt Block
- UM Get Configuration Block
Telephony and Routing Tab
- ASR Menu Block
- Complete Call Transfer Block
- Connect Call Block
- Get DTMF String Block
- Make Call Block
- Menu Block
- MWI Block
- Play Prompt Block
- Record File Block
- Request Skill Block
- Route to Agent Block
- Transfer Call Block
Integrations Tab
The Integrations tab blocks only appear in the Application Builder when the corresponding integration is installed.
ITSM Integration Blocks:
- ITSM Alpha Search Block
- ITSM Create Record Block
- ITSM Voice Journal Block
- ITSM Next Item Block
- ITSM Run Action Block
- ITSM Update Block
- ITSM Search Block
- ITSM Screen Pop Definition Block
- Reset Password Block
- Web Screen Pop Block
- GMEE Auto-Complete Activity Block
- GMEE Auto-Schedule Activity Block
- GMEE Screen Pop Block
- GMEE Search Block
- GMEE Update Block
- HEAT Alpha Search Block
- HEAT Create Call Block
- HEAT Create Customer Block
- HEAT Modify Call Block
- HEAT Next Item Block
- HEAT Screen Pop Definition Block
- HEAT Search Block
- HEAT Update Block